pt. 1. Foundations of IT management. Managing in the information age -- Information technology's strategic importance -- Developing the organization's IT strategy -- Information technology planning -- pt. 2. Technology, legislative, and industry trends. Hardware and software trends -- Modern telecommunications systems -- Legislative and industry trends -- pt. 3. Managing software applications. Managing applications portfolios -- Managing application development -- Development and acquisition alternatives -- Managing e-business applications -- pt. 4. Superior practices in managing systems. Developing and managing customer expectations -- Managing computer and data resources -- Managing e-business and network systems -- pt. 5. Controlling and securing information resources. Measuring IT investments and returns -- IT controls, asset protection, and security -- pt. 6. Preparing for IT advances. People, organizations, and management systems -- The chief information officer's role -- References and readings.