Machine generated contents note: ch. 1 Supply Chain Management: An Overview -- Supply Chain Profile: SAB Distribution: The Final Chapter -- 1-1.Introduction -- 1-2.Shaping the Supply Chains of the Twenty-First Century: Evolution and Change -- 1-2-1.Globalization -- 1-2-2.Technology -- 1-2-3.Organizational Consolidation and Power Shifts -- 1-2-4.The Empowered Consumer -- 1-2-5.Government Policy and Regulation -- On The Line: Changing Times for Drugs -- 1-3.Supply Chains: Development and Shaping for the Twenty-First Century -- 1-3-1.Development of the Concept -- 1-4.Major Supply Chain Issues -- 1-4-1.Supply Chain Networks -- 1-4-2.Complexity -- 1-4-3.Inventory Deployment -- 1-4-4.Information -- 1-4-5.Cost and Value -- 1-4-6.Organizational Relationships -- 1-4-7.Performance Measurement -- 1-4-8.Technology -- 1-4-9.Transportation Management -- 1-4-10.Supply Chain Security -- 1-4-11.Talent Management -- Summary -- Study Questions -- Notes -- Case 1.1: Lehigh Valley Transport and Logistics Service (LVTLS) -- Case 1.2: Central Transport, Inc. -- ch. 2 Global Dimensions of Supply Chains -- Supply Chain Profile: "The Impact of Changing Weather Patterns" -- 2-1.Introduction -- 2-2.Rationale for Global Trade and Commerce -- 2-3.Contributing Factors for Global Commerce and Supply Chain Flows -- 2-3-1.Population Size and Distribution -- On The Line: Economic Growth and the Birth Rate -- 2-3-2.Land and Resources -- 2-3-3.Technology and Information -- 2-4.Global Supply Chain Flows -- 2-5.Supply Chains in a Global Economy -- On The Line: More Deliveries, Same Cost -- 2-6.Global Markets and Strategy -- 2-7.Supply Chain Security: A Balancing Act -- 2-8.Ports -- 2-9.North American Free Trade Agreement -- Summary -- Study Questions -- Notes -- Case 2.1: Red Fish, Blue Fish, LLP -- ch. 3 Role of Logistics in Supply Chains -- Supply Chain Profile: Small Ports Boxed Out by Big Ships -- 3-1.Introduction -- 3-2.What Is Logistics? -- 3-3.Value-Added Roles of Logistics -- 3-3-1.Form Utility -- 3-3-2.Place Utility -- On The Line: AGE OF THE DRONE: Good News or Bad News??? -- 3-3-3.Time Utility -- 3-3-4.Quantity Utility -- 3-3-5.Possession Utility -- 3-4.Logistics Activities -- 3-4-1.Transportation -- 3-4-2.Storage -- 3-4-3.Packaging -- 3-4-4.Materials Handling -- 3-4-5.Inventory Control -- 3-4-6.Order Fulfillment -- 3-4-7.Forecasting -- 3-4-8.Production Planning -- 3-4-9.Procurement -- 3-4-10.Customer Service -- 3-4-11.Facility Location -- 3-4-12.Other Activities -- On The Line: "Ups and Wiley Coyote" -- 3-5.Logistics in the Economy: A Macro Perspective -- 3-6.Logistics in the Firm: The Micro Dimension -- 3-6-1.Logistics Interfaces with Manufacturing or Operations -- 3-6-2.Logistics Interfaces with Marketing -- 3-6-3.Logistics Interfaces with Other Areas -- 3-7.Logistics in the Firm: Factors Affecting the Cost and Importance of Logistics -- 3-7-1.Competitive Relationships -- 3-7-2.Product Relationships -- 3-7-3.Spatial Relationships -- 3-7-4.Logistics and Systems Analysis -- Summary -- Study Questions -- Notes -- Case 3.1: Jordano Food Products -- Case 3.2: Senco Electronics Company -- Appendix 3A Techniques of Logistics System Analysis -- Short-Run/Static Analysis -- Long-Run/Dynamic Analysis -- Appendix 3B Approaches to Analyzing Logistics Systems -- Materials Management versus Physical Distribution -- Nodes versus Links -- Logistics Channels -- ch. 4 Distribution and Omni-Channel Network Design -- Supply Chain Profile: Why is Tennessee a Hotbed for Manufacturing? -- 4-1.Introduction -- 4-2.The Need for Long-Range Planning -- 4-2-1.The Strategic Importance of Supply Chain Network Design -- 4-2-2.Changes to Global Trade Patterns -- 4-2-3.Changing Customer Service Requirements -- 4-2-4.Shifting Locations of Customer and/or Supply Markets -- 4-2-5.Change in Corporate Ownership/Merger and Acquisition Activity -- 4-2-6.Cost Pressures -- 4-2-7.Competitive Capabilities -- 4-2-8.Corporate Organizational Change -- 4-3.Supply Chain Network Design -- 4-3-1.Step 1: Define the Supply Chain Network Design Process -- 4-3-2.Step 2: Perform a Supply Chain Audit -- 4-3-3.Step 3: Examine the Supply Chain Network Alternatives -- 4-3-4.Step 4: Conduct a Facility Location Analysis -- 4-3-5.Step 5: Make Decisions Regarding Network and Facility Location -- 4-3-6.Step 6: Develop an Implementation Plan -- 4-4.Major Locational Determinants -- 4-4-1.Key Factors for Consideration -- On The Line: Supply Chain Managers Target U.S. Cities for Onshoring Opportunities -- 4-4-2.Current Trends Governing Site Selection -- 4-5.Modeling Approaches -- 4-5-1.Optimization Models -- 4-5-2.Simulation Models -- 4-5-3.Heuristic Models -- 4-5-4.Potential Supply Chain Modeling Pitfalls to Avoid -- 4-5-5.Example of a Heuristic Modeling Approach: The Grid Technique -- 4-5-6.Transportation Pragmatics -- 4-6.Omni-Channel Network Design -- 4-6-1.Introduction -- On The Line: Keynote: Omni-channel's Impact on Supply Chain Management -- 4-6-2.Channels of Distribution -- 4-6-3.Customer Fulfillment Models -- On The Line: Distribution: What does it take to be an Omni-channel Fulfillment DC? -- Summary -- Study Questions -- Case 4.1: Johnson & Johnson -- Case 4.2: Bigelow Stores -- Notes -- Appendix 4A Grid Method[—]Sensitivity Analyses and Application to Warehouse Location In a City -- Grid Method[—]Sensitivity Analysis -- Grid Method[—]Application to Distribution Center Location in a City -- ch. 5 Sourcing Materials and Services -- Supply Chain Profile: Strategic Sourcing Facilitates Innovation, Transformation, and Cost Reduction -- 5-1.Introduction -- 5-2.Types and Importance of Items and Services Purchased -- 5-3.Strategic Sourcing Process -- 5-3-1.Step 1: Develop Strategic Plan -- 5-3-2.Step 2: Understand Spend -- 5-3-3.Step 3: Evaluate Supply Sources -- 5-3-4.Step 4: Finalize Sourcing Strategy -- 5-3-5.Step 5: Implement Sourcing Strategy -- 5-3-6.Step 6: Onboarding and Transitioning -- 5-3-7.Step 7: Collaborative Process Improvement -- On The Line: Haworth, Inc. Realizes $1.2 Million in Cross-Border Savings -- 5-4.Supplier Evaluation and Relationships -- 5-5.Total Landed Cost (TLC) -- 5-6.e-Sourcing and e-Procurement -- 5-6-1.Which of These Solutions Should be Considered -- On The Line: Transportation Sourcing[—]Innovative Approaches to Bid Optimization -- 5-7.e-Commerce Models -- Summary -- Study Questions -- Notes -- Case 5.1: Alligator, Inc. -- Case 5.2: Trans-Global, Inc. -- Appendix 5A The Special Case of Procurement Price -- Sources of Price -- Traditional Basic Input Costs -- Direct Transaction Costs -- Supplier Relational Costs -- Landed Costs -- Quality Costs/Factors -- Operations Logistics Costs -- ch. 6 Producing Goods and Services -- Supply Chain Profile: Establishing a Production Footprint: The VW Journey -- 6-1.Introduction -- 6-2.The Role of Production Operations in Supply Chain Management (SCM) -- 6-2-1.Production Process Functionality -- 6-2-2.Production Tradeoffs -- 6-2-3.Production Challenges -- 6-3.Operations Strategy and Planning -- 6-3-1.Production Strategies -- On The Line: A North American Manufacturing Comeback -- 6-3-2.Production Planning -- 6-4.Production Execution Decisions -- 6-4-1.Assembly Processes -- On The Line: Have it Your Way -- 6-4-2.Production Process Layout -- 6-4-3.Packaging -- On The Line: Developing More Sustainable Packaging -- 6-5.Production Metrics -- 6-5-1.Total Cost -- 6-5-2.Total Cycle Time -- 6-5-3.Delivery Performance -- 6-5-4.Quality -- 6-5-5.Safety -- 6-6.Production Technology -- Summary -- Study Questions -- Notes -- Case 6.1: Hudson Guitars -- Case 6.2: Elvis Golf Ltd. -- ch. 7 Demand Management -- Supply Chain Profile: The Great Convergence -- 7-1.Introduction -- 7-2.Demand Management -- 7-3.Balancing Supply and Demand -- On The Line: Volatility in Demand has Become the Norm -- 7-4.Traditional Forecasting -- 7-4-1.Factors Affecting Demand -- 7-5.Forecast Errors -- 7-6.Forecasting Techniques -- 7-6-1.Simple Moving Average -- 7-6-2.Weighted Moving Average -- 7-6-3.Exponential Smoothing -- On The Line: Practice Change -- 7-7.Sales and Operations Planning -- 7-8.Collaborative Planning, Forecasting, and Replenishment -- Summary -- Study Questions -- Notes -- Case 7.1: Tires for You, Inc. -- Case 7.2: Playtime, Inc. -- ch. 8 Order Management and Customer Service -- E-Commerce Survey Asks: Need for Green or Need for Speed? -- 8-1.Introduction -- 8-2.Influencing the Order[—]Customer Relationship Management -- 8-2-1.Step 1: Segment the Customer Base by Profitability -- 8-2-2.Step 2: Identify the Product/Service Package for Each Customer Segment -- 8-2-3.Step 3: Develop and Execute the Best Processes -- 8-2-4.Step 4: Measure Performance and Continuously Improve -- 8-2-5.Activity-Based Costing and Customer Profitability -- 8-3.Executing the Order[—]Order Management and Order Fulfillment -- 8-3-1.Order-to-Cash (OTC) and Replenishment Cycles -- 8-3-2.Length and Variability of the Order-to-Cash Cycle -- 8-4.E-Commerce Order Fulfillment Strategies -- 8-5.Customer Service -- 8-5-1.The Logistics/Marketing Interface -- 8-5-2.Defining Customer Service -- 8-5-3.Elements of Customer Service -- On The Line: Timely Delivery Matters Most -- 8-5-4.Performance Measures for Customer Service -- 8-6.Expected Cost of Stockouts -- 8-6-1.Back Orders -- 8-6-2.Lost Sales -- 8-6-3.Lost Customer -- 8-6-4.Determining the Expected Cost of Stockouts -- 8-7.Order Management Influences on Customer Service -- 8-7-1.Product Availability -- 8-7-2.Financial Impact -- 8-7-3.Order Cycle Time -- 8-7-4.Logistics Operations Responsiveness -- 8-7-5.Logistics System Information -- 8-7-6.Postsale Logistics Support -- On The Line: After-Sales Service: The Forgotten Supply Chain -- 8-8.Service Recovery -- Summary -- Study Questions -- Notes -- Case 8.1: Telco Corporation -- Case 8.2: Webers, Inc. -- ch. 9 Managing Inventory in the Supply Chain -- Supply Chain Profile: Inventory Management Requires an End-to-End Approach --

Note continued: 9-1.Introduction -- 9-2.Inventory in the U.S. Economy -- 9-3.Inventory in the Firm: Rationale for Inventory -- 9-2-1.Batching Economies or Cycle Stocks -- 9-2-2.Uncertainty and Safety Stocks -- 9-2-3.Time/In-Transit and Work-in-Process Stocks -- 9-2-4.Seasonal Stocks -- 9-2-5.Anticipatory Stocks -- 9-2-6.Summary of Inventory Accumulation -- 9-2-7.The Importance of Inventory in Other Functional Areas -- 9-3.Inventory Costs -- 9-3-1.Inventory Carrying Cost -- 9-3-2.Ordering and Setup Cost -- 9-3-3.Carrying Cost Versus Ordering Cost -- 9-3-4.Expected Stockout Cost -- Supply Chain Profile: Is RFID Ready for a Reinvention? -- 9-3-5.In-Transit Inventory Carrying Cost -- 9-4.Fundamental Approaches to Managing Inventory -- 9-4-1.Key Differences Among Approaches to Managing Inventory -- 9-4-2.Principal Approaches and Techniques for Inventory Management -- 9-4-3.Fixed Order Quantity Approach (Condition of Certainty) -- 9-4-4.Fixed Order Quantity Approach (Condition of Uncertainty) -- 9-4-5.Fixed Order Interval Approach -- 9-4-6.Summary and Evaluation of EOQ Approaches to Inventory Management -- 9-5.Additional Approaches to Inventory Management -- Supply Chain Technology: Distributor of Education Supplies Passes Inventory Exam -- 9-5-2.Just-in-Time Approach -- 9-5-3.Materials Requirements Planning -- 9-5-4.Distribution Requirements Planning -- 9-5-5.Vendor-Managed Inventory -- 9-6.Classifying Inventory -- 9-6-1.ABC Analysis -- 9-6-2.Quadrant Model -- 9-6-3.Inventory at Multiple Locations[—]The Square-Root Rule -- Summary -- Study Questions -- Notes -- Case 9.1: MAQ Corporation -- Case 9.2: Baseball Card Emporium -- Appendix 9A Special Applications of the EOQ Approach -- Adjusting the Simple EOQ Model for Modal Choice Decisions[—]The Cost of Inventory in Transit -- Adjusting the Simple EOQ Model for Volume Transportation Rates -- Adjusting the Simple EOQ Model for Private Carriage -- Adjusting the Simple EOQ Model for the Establishment and Application of In-Excess Rates -- Summary -- ch. 10 Distribution[—]Managing Fulfillment Operations -- Supply Chain Profile: The Changing Face of Distribution -- 10-1.Introduction -- 10-2.The Role of Distribution Operations in SCM -- 10-2-1.Distribution Facility Functionality -- 10-2-2.Distribution Tradeoffs -- 10-2-3.Distribution Challenges -- On The Line: DC Automation: Solving the Labor Dilemma (and more) -- 10-3.Distribution Planning and Strategy -- 10-3-1.Capability Requirements -- 10-3-2.Network Design Issues -- 10-3-3.Facility Considerations -- On The Line: Efficient and Environmentally Friendly DCs -- 10-4.Distribution Execution -- 10-4-1.Product-Handling Functions -- 10-4-2.Support Functions -- 10-5.Distribution Metrics -- 10-6.Distribution Technology -- 10-6-1.Warehouse Management Systems -- On The Line: Convergence is the Word in WMS -- 10-6-2.Automatic Identification Tools -- Summary -- Study Questions -- Notes -- Case 10.1: Power Force Corporation -- Case 10.2: TV Gadgetry -- Appendix 10A Materials Handling -- Objectives and Principles of Materials Handling -- Materials-Handling Equipment -- Summary -- Notes -- ch. 11 Transportation[—]Managing the Flow of the Supply Chain -- Supply Chain Profile: A Transportation "Perfect Storm" -- 11-1.Introduction -- 11-2.The Role of Transportation in Supply Chain Management -- 11-2-1.Role Inhibitors -- 11-3.Modes of Transportation -- 11-3-1.Motor Carriers -- 11-3-2.Railroads -- 11-3-3.Air Carriers -- 11-3-4.Water Carriers -- 11-3-5.Pipelines -- 11-3-6.Intermodal Transportation -- On The Line: The Sixth Mode of Transportation -- 11-4.Transportation Planning and Strategy -- 11-4-1.Functional Control of Transportation -- 11-4-2.Terms of Sale -- 11-4-3.Decision to Outsource Transportation -- 11-4-4.Modal Selection -- 11-4-5.Carrier Selection -- On The Line: Courting the Carrier Community -- 11-4-6.Rate Negotiations -- 11-5.Transportation Execution and Control -- 11-5-1.Shipment Preparation -- 11-5-3.Freight Documentation -- 11-5-4.Maintain In-Transit Visibility -- 11-5-5.Transportation Metrics -- 11-5-6.Monitor Service Quality -- 11-6.Transportation Technology -- On The Line: Freight Visibility Solutions -- 11-6-1.Transportation Management Systems -- Summary -- Study Questions -- Notes -- Case 11.1: Vibrant Video -- Case 11.2: Bob's Custom BBQs -- Appendix 11A Federal Regulation of the Transportation Industry -- Economic Regulation -- Safety Regulation -- Summary -- Notes -- Appendix 11B Basis of Transportation Rates -- Cost of Service -- Value of Service -- Distance -- Weight of Shipment -- Commodity Characteristics -- Level of Service -- Summary -- Notes -- ch. 12 Aligning Supply Chains -- Supply Chain Profile: Why is Strategic Alignment So Hard? -- 12-1.Introduction -- 12-1-1.Intensity of Involvement -- 12-1-2.Model for Developing and Implementing Successful Supply Chain Relationships -- 12-1-3.Imperative for Collaborative Relationships -- 12-2.Third-Party Logistics[—]Industry Overview -- On The Line: Collaborative Distribution to Achieve Strategic Goals -- 12-2-1.Definition of Third-Party Logistics -- 12-2-2.Example Services of 3PL Providers -- 12-2-3.Global 3PL Market Size and Scope -- 12-3.Third-Party Logistics Research Study[—]Industry Details -- 12-3-1.Profile of Logistics Outsourcing Activities -- 12-3-2.Strategic Role of Information Technology -- On The Line: Collaboration Technologies Facilitate 3PL-Customer Relationships -- 12-3-3.Management and Relationship Issues -- 12-3-4.Customer Value Framework -- 12-3-5.A Strategic View of Logistics and the Role of 3PLs -- Summary -- Study Questions -- Notes -- Case 12.1: Quik Chips, Inc. -- Case 12.2: HQ Depot -- ch. 13 Supply Chain Performance Measurement and Financial Analysis -- Supply Chain Profile: CLGN Book Distributors.com -- 13-1.Introduction -- 13-2.Dimensions of Supply Chain Performance Metrics -- 13-3.Developing Supply Chain Performance Metrics -- On The Line: Establishing Ocean-Alliance KPIs -- 13.4.Performance Categories -- 13-5.The Supply Chain[—]Finance Connection -- 13-6.The Revenue[—]Cost Savings Connection -- 13-7.The Supply Chain Financial Impact -- On The Line: What's the ROI on a Managed Transportation Services Relationship? -- 13-8.Financial Statements -- 13-9.Financial Impact of Supply Chain Decisions -- 13-10.Supply Chain Service Financial Implications -- Summary -- Study Questions -- Notes -- Case 13.1: Wash & Dry, Inc. -- Case 13.2: Paper2Go.com -- Appendix 13A Financial Terms -- ch. 14 Supply Chain Technology[—]Managing Information Flows -- Supply Chain Profile: Omni-channel Retailing Runs on Information -- 14-1.Introduction -- 14-2.Information Requirements -- 14-2-1.Meet Quality Standards -- 14-2-2.Support Multidirectional Flows -- 14-2-3.Provide Decision Support -- 14-3.Systems Capabilities -- 14-3-1.Enable Process Excellence -- 14-3-2.Link Network Elements -- 14-3-3.Mitigate Known Risks -- 14-4.SCM Software -- 14-4-1.Planning -- On The Line: Planning Software Drives Forecast Accuracy -- 14-4-2.Execution -- 14-4-3.Event Management -- 14-4-4.Business Intelligence -- 14-4-5.Facilitating Tools -- On The Line: RFID Supports Omni-channel Success -- 14-5.SCM Technology Implementation -- 14-5-1.Needs Assessment -- 14-5-2.Software Selection -- 14-5-3.Implementation Issues -- 14-6.Supply Chain Technology Innovations -- 14-6-1.Internet of Things -- 14-6-2.Mobile Connectivity -- 14-6-3.Functional Automation -- Summary -- Study Questions -- Notes -- Case 14.1: Inflate-a-Dome Innovations -- Case 14.2: Grand Reproductions Inc. -- ch. 15 Strategic Challenges and Change for Supply Chains -- Supply Chain Profile: Adapting Your Supply Chain for the Future...Now -- 15-1.Introduction -- 15-2.Principles of Supply Chain Management -- 15-2-1.Principle 1: Segment Customers Based on Service Needs -- 15-2-2.Principle 2: Customize the Logistics Network -- 15-2-3.Principle 3: Listen to Signals of Market Demand and Plan Accordingly -- 15-2-4.Principle 4: Differentiate Products Closer to the Customer -- 15-2-5.Principle 5: Source Strategically -- 15-2-6.Principle 6: Develop a Supply Chain-Wide Technology Strategy -- 15-2-7.Principle 7: Adopt Channel-Spanning Performance Measures -- 15-2-8.An Update on the Seven Principles of SCM -- 15-3.Supply Chain Analytics and Big Data -- On The Line: The Changing Geography of Supply Chains -- 15-3-1.Supply Chain Analytics Maturity Model -- 15-3-2.Analytical Resources -- 15-3-3.Big Data and the Supply Chain -- 15-4.Omni-Channel -- 15-4-1.Strategies for Success -- 15-4-2.The Future of Omni-Channel -- 15-5.Sustainability -- 15-5-1.Benefits and Challenges -- 15-5-2.Social and Environmental Responsibility -- 15-5-3.Reducing Risk -- 15-5-4."R's" of Sustainability -- 15-5-5.Reverse Flows -- 15-6.3-D Printing -- 15-6-1.An Inside Look at 3-D Printing -- 15-6-2.Illustrative Examples of 3-D Printing -- On The Line: Maersk Uses 3-D Printing for Spare Parts on Ships -- 15-6-3.3-D Printing Strategic Impacts on Supply Chains and Logistics -- 15-7.The Growing Need for SCM Talent Management -- On The Line: Employer Branding in Action -- 15-8.Closing Thoughts -- Summary -- Study Questions -- Notes -- Case 15.1: Snoopze's P.O. Plus -- Case 15.2: Peerless Products, Inc. -- Appendix 15A Reverse Logistics Systems versus Closed Loops -- Customer Returns -- Environmental Challenges -- Economic Value -- Achieving a Value Stream for Reverse Flows -- Managing Reverse Flows in a Supply Chain.