Operations management -- The strategic role and objectives of operations -- Operations strategy -- Process design -- The design of products and services -- Supply network design -- Layout and flow -- Process technology -- Job design and work organization -- The nature and planning of control -- Capacity planning and control -- Inventory planning and control -- Supply chain planning and control -- Enterprise resource planning (ERP) -- Lean operations and JIT -- Project planning and control -- Quality planning and control -- Operations improvement -- Failure prevention and recovery -- Matching improvement -- the TQM approach -- The operations challenge.