An overview of quality assurance in distance education in South Africa / Tessa Welch and Jennifer Glennie -- The NADESO quality criteria for distance education in South Africa -- Case studies: Accommodating diversity: supporting learning in an in-service teacher education programme offered by the University of the Witwatersrand / Carol Steinberg et al. -- Addressing the needs of learners and addressing the needs on the nation: a module in UNISA's BA in Court Interpreting / Kim Wallmach -- Engaging student online: a module in an international M Ed in Language and Literacy Education / Hilary Janks -- Learner support from a pilgrim companion and student journals as a summative assessment in a UNISA religious studies module / Madge Karecki -- Something new and different: the key roles of imithamo and abakhwezeli in the University of Fort Hare's B Prim Ed programme / Yvonne Reed -- Assessment in the Diploma in Animal Health practice at the former Technikon Southern Africa / Cama Brandt et al. -- Student support in the first two years of a teacher upgrading programme offered by UNISA / Tony Mays -- Peer collaborative learning at the former Technikon Southern Africa / Fritz Dresselhaus -- Tutor learning, student learning: the B Ed Honours programme at the University of KwaZulu-Natal / Carol Thomson and Carol Bertram -- The establishment of a unit for distance education in a face-to-face institution: the University of Pretoria / Johan Hendrikz -- The Leadership and Management for Change course at the University of KwaZulu-Natal: quality criteria and dialogic space / Peter Rule and Anne Harley -- Self-evaluation in the e-learning unit at the University of Pretoria / Jill Fresen -- The quality assurance process for undergraduate courses in the Department of Linguistics at UNISA / Penny Sanderson -- The Masters programme in International Trade Law offered by the Faculty of Law, University of Stellenbosch / Maryla Bialobrzeska.