Office procedures for the 21st century

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Title:

Author:

Burton, Sharon, 1942-

ISBN:

9780132308571

Personal Author:

Burton, Sharon, 1942-

Uniform Title:

Procedures for the automated office

Edition:

7th ed.

Publication Information:

Physical Description:

xxvii, 534 pages : illustrations (chiefly color) ; 28 cm + 1 CD-ROM (4 3/4 in.)

General Note:

Revised edition of: Procedures for the automated office. 6th ed.

Includes index.

Contents:

Understanding the changing and challenging office -- Human relations -- Preparing for your job search -- Managing your work, time, and other resources -- Communicating by telephone -- Building communications skills -- Processing mail -- Records management -- Handling financial procedures -- Scheduling appointments and receiving visitors -- Making travel arrangements -- Planning meetings and conferences -- Developing effective oral presentations -- Preparing to meet the challenges -- Working in a medical office -- Working in a legal office.

Subject Term:

Office practice -- Handbooks, manuals, etc.

Secretaries -- Handbooks, manuals, etc.

Added Author:

Shelton, Nelda.

Electronic Access:

Table of contents http://catdir.loc.gov/catdir/toc/ecip0616/2006021058.html

Copies:

Available:*

Library	Material Type	Item Barcode	Shelf Number	Copy	Status
Searching... 1:IIESDN	1:GEN-BOOK	000008193	651.3 BUR	1	Searching... Unknown

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Summary

Office Procedures for the 21st Century, Seventh Edition offers a desirable blend of procedural skills and soft skillsand continues to be a market leader. Because of its relevant approach and proven system, it prepares readers for employment in today's office environment and addresses the skills, strategies, and techniques needed to excel in any organization. This edition features an increased coverage of communication and human relations and offers more on ethics, technology and productivity. A new chapter on developing effective oral presentations is included. Comprehensive treatment of office procedural skills includes relevant and timely topics. Provides an early focus on the employment process and helps develop readers' interviewing and resume writing abilities. Addresses technology through its use of references to the Internet, MS Office, Quick Tips and technology tips.