Summary

Will the emerging global information infrastructure (GII) create a revolution in communication equivalent to that wrought by Gutenberg, or will the result be simply the evolutionary adaptation of existing behaviour and institutions to new media? Will the GII improve access to information for all? Will it replace libraries and publishers? How can computers and information systems be made easier to use? What are the trade-offs between tailoring information systems to user communities and standardizing them to interconnect with systems designed for other communities, cultures and languages?