Summary

Assertiveness is a positive communication skill that can foster effective working relationships, reduce stress levels and maximise performance. Demonstrating how assertiveness can enhance both individual performance and the well being of the entire work group, this skill-building practical guide encourages positive change for greater workplace effectiveness and satisfaction. When individuals learn to stand their ground while respecting the interest of their fellow team members and the larger organisation, a work group can function effectively and harmoniously. Included is vital advice on what works and what does not, what tricks to use and what traps to avoid.