The managed heart : commercialization of human feeling

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Title:

Author:

Hochschild, Arlie Russell, 1940-

ISBN:

9780520239333

Personal Author:

Hochschild, Arlie Russell, 1940-

Publication Information:

Berkeley, Calif. : University of California Press, 2003.

Physical Description:

xii, 327 p.

General Note:

Originally published: Berkeley : University of California Press, c1983.

Contents:

1. Exploring the Managed Heart -- 2. Feeling as Clue -- 3. Managing Feeling -- 4. Feeling Rules -- 5. Paying Respects with Feeling: The Gift Exchange -- 6. Feeling Management: From Private to Commercial Uses -- 7. Between the Toe and the Heel: Jobs and Emotional Labor -- 8. Gender, Status, and Feeling -- 9. The Search for Authenticity -- Afterword to the Twentieth Anniversary Edition -- App. A. Models of Emotion: From Darwin to Goffman -- App. B. Naming Feeling -- App. C. Jobs and Emotional Labor -- App. D. Positional and Personal Control Systems.

Abstract:

"In this second edition of her groundbreaking 1983 work, Hochschild examines what happens when systems of adjusting emotions - the inducing or suppressing of love, envy, and anger - are adapted to commercial purposes. She defines such "emotional labor" and vividly describes from humanist and feminist perspectives the process of estrangement from personal feelings and its role as an occupational hazard for one-third of America's workforce."--BOOK JACKET.

Subject Term:

Emotions -- Economic aspects.

Work -- Psychological aspects.

Employee motivation.

Electronic Access:

Publisher description http://www.loc.gov/catdir/description/ucal042/2003042606.html

Copies:

Available:*

Library	Material Type	Item Barcode	Shelf Number	Copy	Status
Searching... 1:IIEMSA	1:GEN-BOOK	33168015745694	152.4 H685M 2003	1	Searching... Unknown

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Summary

In private life we try to induce or suppress love, envy, and anger through deep acting or "emotional work," just as we manage our outer expressions through surface acting. But what happens when this system of adjusting emotions is adapted to commercial purposes? Hochschild examines the cost of this kind of "emotional labor." She vividly describes from a humanist and feminist perspective the process of estrangement from personal feelings and its role as an "occupational hazard" for one-third of America's workforce.