"Excellent operations are a key driver of business performance in many service and manufacturing industries. Although operations improvement projects often achieve initial success, few succeed in maintaining those performance levels. This book helps explain why." "While previous books have looked at the principles of lean production and its tools and techniques, Journey to Lean, written by three of McKinsey & Company's leading lean practitioners, provides a unique, holistic approach. It draws on cutting edge implementation work carried out by the authors in companies around the world. The authors argue that for lean to deliver significant and sustainable business impact it cannot be treated as a 'project' but must become central to the strategy and mindset of the organisation.".

"Journey to Lean focuses on how changes to the operating system need to be integrated with other changes within the organisation. As well as unpacking often ignored behavioural and managerial aspects of change, the book uses the story of Arboria, in the form of a written 'documentary', to bring the practicalities of a lean transformation to life."--BOOK JACKET.