People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations

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Title:

Author:

Lucas, Robert W.

ISBN:

9780814472613

Personal Author:

Lucas, Robert W.

Publication Information:

New York : American Management Association, c2005.

Physical Description:

xii, 212 p. ; 23 cm.

General Note:

Includes index.

Contents:

Defining the challenge -- Preparing for the inevitable -- Communicating with a diverse audience -- Participants who speak English as a second language -- Participants with disabilities -- Interacting with different generational levels -- Talkers -- Poor listener (interrupts/asks questions already answered) -- Shy participants -- Inconsiderate participants -- Show offs -- Experts -- Agitators -- Revolutionaries -- Pessimists -- Autocratic or controlling participants -- Clowns -- Distant/distracted -- The trainer's pet -- Latecomers -- Ill prepared participants -- Substance abusers.

Abstract:

"People Strategies for Trainers is packed with practical techniques to help you reconcile a variety of issues, such as dealing with participants from different generations, those with disabilities, and those who speak English as a second language. People Strategies for Trainers will help you manage all these and many others, ensuring an engaging and dynamic learning environment."

"This resource also gives you easy-to-use tools for creating your training materials; creative strategies for grouping learners and selecting volunteers; and a variety of interactive room arrangements to help foster group learning. Plus you'll get a concise and applicable overview of Abraham Maslow's Hierarchy of Needs Theory of Motivation, which will help you better understand what drives your participants to learn. A powerful combination of the latest thinking and real-world solutions, People Strategies for Trainers will help you build a learning environment in which all your participants can realize their full potential."--BOOK JACKET.

Subject Term:

Interpersonal communication.

Conflict management.

Employees -- Training of.

Electronic Access:

Table of contents http://www.loc.gov/catdir/toc/ecip057/2005002634.html

Copies:

Available:*

Library	Material Type	Item Barcode	Shelf Number	Copy	Status
Searching... 1:IIEMSA	1:GEN-BOOK	33168020378457	658.3124 L933P 2005	1	Searching... Unknown

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Summary

All learners are not created equal, so it's important for trainers and educators to create the proper environment in which all participants can maximize their potential. People Strategies for Trainers provides readers with dozens of tips and strategies for dealing with societal issues related to learners, showing them how to create training materials, and set up the learning environment. In addition to older andyounger learners, people with disabilities, and those who speak English as a second language, readers will learn how to communicate in challenging situations, and with different types of learners including: * talkers * poor listeners * distracted, shy and inconsiderate participants * show-offs * class clowns * and more.A practical book that helps trainers put theory to work, People Strategies for Trainers contains a wealthof tools and resources that will help trainers address diverse styles and needs, even in unexpected and difficult circumstances." "