Customer service training

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Title:

Author:

Kamin, Maxine.

ISBN:

9781562863302

Personal Author:

Kamin, Maxine.

Publication Information:

Alexandria, VA : ASTD, c2002.

Physical Description:

xii, 207 p. : ill. ; 28 cm. + 1 CD-ROM (4 3/4 in.).

Series:

ASTD trainer's workshop series

Series Title:

ASTD trainer's workshop series

General Note:

"Includes CD-ROM with ready-to-use Microsoft PowerPoint presentations"--Cover.

Subject Term:

Customer services -- United States.

Employees -- Training of -- United States.

Copies:

Available:*

Library	Material Type	Item Barcode	Shelf Number	Copy	Status
Searching... 1:IIEMSA	1:GEN-BOOK	33168025794914	658.31245 K15C 2002	1	Searching... Unknown
Searching... 1:IIEMSA	1:GEN-BOOK	33168020397820	658.31245 K15C 2002	2	Searching... Unknown

For any organization that wants to raise the bar for service excellence, this book provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers, and assessment instruments help you teach employees the importance of customer service and improve their performance. The accompanying CD-ROM includes handouts, checklists, assessments, and customizable PowerPoint[trademark] slides.

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