Planning to implement service management

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Title:

Author:

Lloyd, Vernon.

ISBN:

9780113308774

Corporate Author:

Lloyd, Vernon.

Publication Information:

London : TSO, 2002.

Physical Description:

xiv, 208 p. : ill. ; 30 cm.

Series:

ITIL

IT infrastructure library.

General Note:

Statement of responsibility from p. xiii.

"Published for the Office of Government Commerce"--T.p. verso.

Contents:

What is the vision? -- What are we now? -- Where do we want to be? -- How do we get where we want to be? -- How do we check our milestones have been reached? -- How do we keep the momentum going?

Subject Term:

Service industries -- Information technology -- Management.

Added Corporate Author:

Great Britain. Office of Government Commerce.

Copies:

Available:*

Library	Material Type	Item Barcode	Shelf Number	Copy	Status
Searching... 1:IIEMSA	1:GEN-BOOK	33168025406600	004.068 L793P 2002	1	Searching... Unknown

The aim of this book is to give the reader key issues to be considered when planning for the implementation of IT service management. The book explains the steps required to implement or improve IT service provision. It provides guidance on alignment of the business needs to IT and enables the reader to assess if IT service provision is meeting the requirements of the business. Where the business requirements are not being met it details the steps necessary to ensure the IT service provision does meet the current and future needs of the business.

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