101 tough conversations to have with employees : a manager's guide to addressing performance, conduct, and discipline challenges

Title:

Author:

Falcone, Paul.

ISBN:

9780814413487

Personal Author:

Falcone, Paul.

Publication Information:

New York : American Management Association, c2009.

Physical Description:

p. cm.

General Note:

Includes index.

Contents:

Introduction. The Rules of Engagement -- Pt. I. Uncomfortable Workplace Situations -- 1. Common Managerial and Supervisory Discussions -- 2. Individual Appearance and Uncomfortable Workplace Dilemmas -- 3. Cultural and Religious Differences -- Pt. II. Poor Work Habits and Job Performance Concerns -- 4. Performance Transgressions -- 5. Policy and Procedure Violations -- 6. Excessive Absenteeism and Tardiness -- 7. Lack of Requisite Skills -- Pt. III. Inappropriate Workplace Behavior and Conduct -- 8. Sexually Offensive Behavior -- 9. Substandard Communication Skills -- 10. Personal Style Issues -- 11. Leadership Style Challenges and Career Management Obstacles -- Pt. IV. Corporate Actions -- 12. Corporate (Intentional) Actions -- 11. Corporate ("No Fault") Actions -- 14. Summary Offenses (Immediate Discharge) -- 15. Special Circumstances.

Subject Term:

Problem employees.

Labor discipline.

Employees -- Rating of.

Performance standards.

Personnel management.

Copies:

Available:*

Library	Material Type	Item Barcode	Shelf Number	Copy	Status
Searching... 1:IIEMSA	1:GEN-BOOK	33168023671486	658.3045 F182.O 2009	1	Searching... Unknown

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Summary

Inappropriate attire, lateness, sexually offensive behavior, not to mention productivity and communication issues ... these are just a few of the uncomfortable topics bosses must sometimes discuss with their employees. 101 Tough Conversations to Have with Employees offers realistic sample dialogues managers can use to facilitate clear, direct interactions with their employees, helping them sidestep potential awkwardness and meet issues head-on. This practical, solution-oriented book walks readers through some of the most common-as well as the most serious-employee problems they are likely to encounter. Covering everything from substandard performance reviews to personal hygiene to termination meetings, this handy guide helps managers treat their people with dignity, focusing not just on what to say but also on how to say it. This helpful book provides proven techniques managers can use to protect themselves and their organizations...and get the very best from their people.