Performance evaluation : proven approaches for improving program and organizational performance

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Title:

Author:

Guerra-López, Ingrid.

ISBN:

9780787988838

Personal Author:

Guerra-López, Ingrid.

Edition:

1st ed.

Publication Information:

San Francisco : Jossey-Bass, c2008.

Physical Description:

xiv, 304 p. : ill. ; 23 cm.

Series:

Research methods for the social sciences

Series Title:

Research methods for the social sciences

General Note:

Formerly CIP.

Contents:

Pt. 1. Introduction to Evaluation -- 1. Foundations of Evaluation -- 2. Principles of Performance-Based Evaluation -- Pt. 2. Models of Evaluation -- 3. Overview of Existing Evaluation Models -- 4. Kirkpatrick's Four Levels of Evaluation -- 5. Phillips's Return-On-Investment Methodology -- 6. Brinkerhoff's Success Case Method -- 7. The Impact Evaluation Process -- 8. The CIPP Model -- 9. Evaluating Evaluations -- Pt. 3. Tools and Techniques of Evaluation -- 10. Data -- 11. Data Collection -- 12. Analysis of Evaluation Data: Tools and Techniques -- 13. Communicating the Findings -- Pt. 4. Continual Improvement -- 14. Common Errors in Evaluation -- 15. Continual Improvement -- 16. Contracting for Evaluation Services -- 17. Intelligence Gathering for Decision Making -- 18. The Future of Evaluation in Performance Improvement.

Abstract:

"Performance Evaluation is a hands-on text for practitioners, researchers, educators, and students in how to use scientifically-based evaluations that are both rigorous and flexible. Author Ingrid Guerra-Lopez, an internationally-known evaluation expert, introduces the foundations of evaluation and presents the most applicable models for the performance improvement field. Her book offers a wide variety of tools and techniques that have proven successful and is organized to illustrate evaluation in the context of continual performance improvement." "Guerra-Lopez's book bridges the gap between theory and practice. It illustrates the various models in accessible terms, explores the research evidence behind each, explains how each model looks in practice, and shows how each approach can be tailored for specific evaluations."--BOOK JACKET.

Subject Term:

Employees -- Rating of.

Performance standards.

Organizational effectiveness.

Electronic Access:

Publisher description http://www.loc.gov/catdir/enhancements/fy0806/2007050973-d.html
Table of contents only http://www.loc.gov/catdir/enhancements/fy0806/2007050973-t.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0827/2007050973-b.html

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Library	Material Type	Item Barcode	Shelf Number	Copy	Status
Searching... 1:IIEMSA	1:GEN-BOOK	33168025441326	658.3125 G934P 2008	1	Searching... Unknown

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Summary

Performance Evaluation is a hands-on text for practitioners, researchers, educators, and students in how to use scientifically-based evaluations that are both rigorous and flexible. Author Ingrid Guerra-López, an internationally-known evaluation expert, introduces the foundations of evaluation and presents the most applicable models for the performance improvement field. Her book offers a wide variety of tools and techniques that have proven successful and is organized to illustrate evaluation in the context of continual performance improvement.