Operations management

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Title:

Author:

Greasley, Andrew.

ISBN:

9780470997611

Personal Author:

Greasley, Andrew.

Edition:

2nd ed.

Publication Information:

Hoboken, N.J. : Wiley ; Chichester : John Wiley [distributor], 2009.

Physical Description:

p. cm.

General Note:

Previous ed.: 2006.

Abstract:

This text provides an introduction to operations management. Focusing on all the key areas of operations strategy, the text also covers qualitative and quantitative aspects alongisde relatively new subjects such as six sigma and e-commerce.

Subject Term:

Production management.

Copies:

Available:*

Library	Material Type	Item Barcode	Shelf Number	Copy	Status
Searching... 1:IIEMSA	1:GEN-BOOK	33168025499845	658.5 G786.O 2009	1	Searching... Unknown

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Summary

Operations management deals with the management of the creation of goods and the delivery of services to the customer. It plays an essential role in the success of any organization. In this book, Andrew Greasley provides a clear and accessible introduction to this important area of study, focusing on all key areas of operations in both manufacturing and service industries.

Operations Management, Second Edition covers the main areas of operations strategy, the design of the operations system and the management of operations over time. Yet, its concise nature of the text means students are not overwhelmed by the amount of material presented. This new edition also features:

New content in such areas such as the quality gap model, enterprise systems and business process management.

Expanded case studies, to include more global and European cases and longer cases at the end of each chapter. Greater clarity in chapter material organization. Worked Examples providing a step-by-step guide to the procedure to solve quantitative problems. Visual redesign in full colour. More support material for students and lecturers, including an interactive WileyPLUS course.

All lecturers can access supporting resources on the companion website at www.wiley.com/college/greasley including an Instructor's Manual with suggested solutions for all case study questions and end of chapter exercises, a Test Bank and PowerPoint slides for each chapter. Students will find multiple-choice test quizzes, web-links and an online glossary.

Operations Management is essential reading for all students studying operations management, whether on undergraduate, postgraduate or continuing professional development courses.