Toxic people : decontaminate difficult people at work without using weapons or duct tape

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Title:

Author:

Sue, Marsha Petrie.

ISBN:

9780470147689

Personal Author:

Sue, Marsha Petrie.

Publication Information:

Hoboken, N.J. : John Wiley & Sons, c2007.

Physical Description:

xiv, 222 p. : ill. ; 24 cm.

Contents:

A hair in your biscuit -- Doesn't work well with others -- The steamroller -- The zipper lip -- The backstabber -- The know-it-all -- The needy weenie -- The whine and cheeser -- Planning for toxic spills -- Plotting toxic cleanup -- Listen up! -- Control the uncontrollable -- Toxic customer service -- Mental looting -- Toxic infections -- Ruffled feathers -- On a personal note -- Survivor.

Subject Term:

Conflict management.

Interpersonal relations.

Interpersonal conflict.

Copies:

Available:*

Library	Material Type	Item Barcode	Shelf Number	Copy	Status
Searching... 1:IIEMSA	1:GEN-BOOK	33168025531191	658.3145 S944T 2007	1	Searching... Unknown

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Summary

Praise For Toxic People

"From corporate America to the smallest business owner, this book should be mandatory reading because it provides toxic relief that will put money in your pocket and calm in your personality. A dose of this reading would enhance the success of business school students and smooth out a few bumps in a rocky marriage."
-- Richard L. Labrum , Vice President, Wealth Management, Smith Barney

"If you're just sick to death of those people who zap the energy right out of you, Marsha has the cure! In no-nonsense terms, she gives us the prescription for dealing with toxic people. She mixes in the right dosage of personal experience, humor, and practical advice to create a compelling message that is highly relevant in our personal and professional lives. I highly recommend this book to everyone interested in cleaning up toxic behaviors!"
-- John Ryan , Vice President, American Express

"Marsha Petrie Sue is the Muhammad Ali of communicators. She can dance and look pretty, and she uses the entire ring, but she knows how and when to land a knockout punch. If you have bad relationships, you'll learn why. This is charm school with live ammunition!"
-- David Rawles , founder and President, Career Solutions, Inc.

"Marsha Petrie Sue's 'take the bull by the horns' approach to self-realization and, if so chosen, self-improvement, is the antidote to today's wimpy leadership malaise. She takes readers by their collars, looks them straight in the eyes, and tells them in no uncertain terms that their key to both personal and professional happiness is attainable only through critical self-evaluation and the will to transcend their current situations."
-- Randy O'Neill , Senior Vice President, Lancer Insurance Company

"She has done it again! She gives us permission to 'sack the toxic people' who suck out our energy. Take Marsha's ticket to freedom: give yourself permission to send the toxic people on their not-so-merry way!"
-- Dr. Geoff Haw , Consultant, Sagacity Services, Australia

"Marsha always finds a way to deliver the most difficult messages in a humorous way (this book is one example). You will be able to apply this book in everyday life and anywhere you encounter people!"
-- Tina Aguirre , Senior IT Manager, oil and energy company