Ongoing crisis communication : planning, managing, and responding

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Title:

Ongoing crisis communication : planning, managing, and responding

Author:

Coombs, W. Timothy.

ISBN:

9781412983105

Personal Author:

Coombs, W. Timothy.

Edition:

3rd ed.

Publication Information:

Thousand Oaks, Calif. : SAGE, c2012.

Physical Description:

xv, 231 p. : ill. ; 23 cm.

Contents:

A need for more crisis management knowledge -- Effects of the online world on crisis communication and crisis management -- Proactive management functions and crisis management -- The crisis prevention process -- Crisis preparation: part I -- Crisis preparation: part II -- Crisis recognition -- Crisis response -- Postcrisis concerns -- Epilogue: lessons and challenges for crisis communication.

Subject Term:

Crisis management.

Communication in management.

Copies:

Available:*

Library	Material Type	Item Barcode	Shelf Number	Copy	Status
Searching... 1:IIEMSA	1:GEN-BOOK	33168025586922	658.4056 C775.O 2012	1	Searching... Unknown

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Summary

Crisis communication is the life blood of crisis management: when communication is ineffective so is the crisis management effort. This book emphasizes the role of communication throughout the crisis management process. W. Timothy Coombs uses a three-staged approach to crisis management - pre-crisis, crisis, and post-crisis. He reviews the latest research, explains how crisis communication can prevent or reduce the threats of a crisis, and provides guidelines for how best to act and react in an emergency situation.

New to the Third Edition :

* A new chapter on the Internet and social media, showing how it has become both a tool for recognizing warning signs as well as a key channel for communicating with stakeholders during a crisis

* Updated discussion throughout to reflect the importance of the online world: The book explores the concept of paracrisis; covers online preparations organizations should make; considers the effects of social media on the crisis response; and explores the emergence of online memorials

* Integrates crisis management with three other proactive management functions - issues management, risk management, and reputation management - demonstrating that the best way to manage a crisis is to prevent one

* A new epilogue summarizing key lessons for managers from the vast crisis communication research literature.

Key Features:

* "What would you do?" cases are included throughout. With information from a real crisis event, a series of questions allow students to apply concepts in the chapter to the case

* Discussion Questions are provided at the end of each chapter, helping readers extend their understanding of the material.