Machine generated contents note: ch. 1 Needs Assessment and Performance Improvement -- Finding Your Way -- Introduction: Setting the Right Destination -- Ends vs. Means -- What is a Need? -- What Is a Needs Assessment? -- Needs Are Not Wants, and Means Are Not Ends -- Needs Assessment vs Needs (or Performance) Analysis -- Training Needs Assessment Caveat -- Needs Assessment and Evaluation---Related but Different -- Stakeholder Participation and Buy-In -- ch. 2 Basic Tools for a Useful Assessment -- The Organizational Elements Model (OEM) -- Why the OEM Is Important to Organizations -- OEM and Levels of Needs Assessment -- ch. 3 Performing a Mega-Level Needs Assessment -- Why Conduct a Mega-Level Needs Assessment -- When to Use Mega-Level Needs Assessment -- Process for Conducting -- Challenges of Conducting a Mega-Level Needs Assessment -- ch. 4 Performing a Macro-Level Needs Assessment -- Why Conduct a Macro-Level Needs Assessment -- When to Use a Macro-Level Needs Assessment --

Contents note continued: Process for Conducting -- Challenges of Conducting a Macro-Level Needs Assessment -- ch. 5 Performing a Micro-Level Needs Assessment -- What Is a Micro-Level Needs Assessment? -- When to Use a Micro-Level Needs Assessment -- Process for Conducting -- Challenges of Conducting a Micro-Level Needs Assessment -- ch. 6 Performing a Quasi Needs Assessment -- What Is a Quasi Needs Assessment? -- Instructional, Learner, and Context Analysis -- When to Use a Quasi Needs Assessment -- Process for Conducting -- Challenges of Conducting a Quasi Needs Assessment -- ch. 7 Linking Analysis and Solutions to Make Recommendations -- Framework for Selecting Solutions: Six-Step Problem-Solving Model -- Analysis Defined -- SWOT Analysis -- Cost-Consequences Analysis (CCA) -- Causal Analysis -- Methods-Means Analysis and Solution Selection -- Implementation, Monitoring, Evaluation, and Improvement -- ch. 8 Linking Needs Assessment to Evaluation --

Contents note continued: Evaluation: Definition and Purpose -- Linking Needs Assessment and Evaluation -- ch. 9 Performance Dashboards: Monitoring Performance Gaps -- Managing and Improving Through Measurement -- Performance Dashboards -- Issues With Performance Dashboards -- When to Apply -- Avoiding Pitfalls of Dashboards -- Performance Dashboard: A Guide -- Vital Dashboard Factors -- ch. 10 Gap Assessment Tools -- Assessment Instruments -- Questionnaires -- Suggested Data Analysis Approaches -- Displaying Response Data -- Interpretation and Required Action -- ch. 11 Tool Kit.