Isn't it all about performance?: a generic look at appraisal processes -- How we get in our own way of superior performance -- Key #1: Goal setting ... creating the roadmap -- Key #2: Developing a performance action plan ... the discipline behind achieving goals -- Key #3: Performance coaching models ... providing structure for your sessions -- Key #4: Creating a safe environment ... building rapport and trust -- Keys # 5 and #6: Listening and questioning ... unlocking the power and effectiveness of coaching -- Key #7: Challenging ... the art of giving feedback -- Productivity coaching ... a major performance-maximising zone.