1. The meaning of management -- 2. Predicting the quality of decisions -- 3. Efficiency and effectiveness -- 4. The incompatibility of roles -- 5. Mismanagement styles -- 6. What to do about change -- 7. Responsibility, authority, power and influence -- 8. Predicting the efficiency of implementing decisions -- 9. What makes the wheels turn -- 10. Mutual trust and respect and quality of people -- 11. Miscommunication -- 12. How to communicate with others whose style is different -- 13. Perceiving reality -- 14. How to convert committee work into teamwork.