The markets, welfare and regulation -- Overview of the Consumer Protection Act -- Application and scope of the Act -- Private law framework -- Public law framework -- General regulation of market practices -- Specific regulation of market practices -- Discriminatory practices in the consumer market -- Franchising -- Contracts -- Supply of goods and services -- product liability and product safety -- The regulatory framework -- proceedings before the National Consumer Tribunal -- Consumer protection in the courts -- Consumer class actions -- The internet, computers, technology and consumer protection -- Residential tenants -- Housing consumers -- The elderly as consumers -- Life rights.