Managing front office operations

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Title:

Author:

Kasavana, Michael L., 1947-

ISBN:

9780866124126

9780866123389

Personal Author:

Kasavana, Michael L., 1947-

Edition:

Ninth edition.

Physical Description:

xiv, 649 pages : illustrations ; 23 cm

Series:

Educational Institute Books

Contents:

The lodging industry -- Hotel organization -- Front office operations -- Reservations -- Registration -- Communications and guest services -- Security and the lodging industry -- Front office accounting -- Check-out and account settlement -- The role of housekeeping in hospitality operations -- The front office audit -- Planning and evaluating operations -- Revenue management -- Managing human resources.

Abstract:

This book provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management.

Subject Term:

Hotel management.

Copies:

Available:*

Library	Material Type	Item Barcode	Shelf Number	Copy	Status
Searching... 1:VCCT	1:GEN-BOOK	002186509	647.90 KAS	1	Searching... Unknown

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Summary

"Front Office Manager" is a 10-hour, interactive, online program that provides an overview of the organization and management of the front office. It outlines the interactions between the front office and other hotel departments that are required to create a positive guest experience. Users will love the self-paced, discovery-driven approach that puts them in control as they determine the order in which they explore each area of the hotel and click on highlighted objects to learn about each facet of front office operations. Embedded videos help to facilitate the learning process. The content of this virtual-reality styled program is based on chapter material found in the AHLEI textbook, "Managing Front Office Operations 9/e" by Michael Kasavana and Richard Brooks. The online component has 10 modules and covers over 80 topics. Student users will have six-month access to the online program. "Front Office Manager" can be packaged with the "Managing Front Office Operations 9/e "text. It can also be purchased independently of the textbook.