Leadership and management in the hospitality industry
Title:
Leadership and management in the hospitality industry
Author:
Woods, Robert H.
ISBN:
9780866122238
Personal Author:
Edition:
2nd ed.
Publication Information:
Lansing : Educational Institute, American Hotel & Lodging Association, ©2002.
Physical Description:
ix, 429 pages : illustrations ; 23 cm
General Note:
Revised edition of: Quality leadership and management in the hospitality industry. 1996.
Contents:
1. The changing nature of leadership and management -- 2. The quest for quality -- 3. The Malcolm Baldridge National Quality Award and the Ritz-Carlton -- 4. Quality service -- 5. Continuous improvement : process and tools -- 6. Power and empowerment -- 7. Communication skills -- 8. Goal-setting, coaching, and conflict management skills -- 9. High-performance teams -- 10. The challenge of diversity -- 11. Managing organizational change -- 12. Strategic career planning
Subject Term:
Added Corporate Author: