What is a research question and why is it important? -- Introduction to the language of research -- Planning a research proposal -- Introducing qualitative research -- Qualitative research designs and data-gathering techniques -- Analysing qualitative data -- First steps in action research -- The quantitative research process -- Surveys and the use of questionnaires -- Sampling -- Statistical analysis I: Descriptive statistics -- Statistical analysis II: Inferential statistics -- Standardisation of a questionnaire -- Overview of some of the most popular statistical techniques -- Foundations and approaches to mixed methods research.