Administrative assistant's and secretary's handbook

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Title:

Author:

Stroman, James.

ISBN:

9780814409138

Personal Author:

Stroman, James.

Edition:

3rd ed.

Publication Information:

Physical Description:

xiii, 578 pages : illustrations ; 26 cm

General Note:

Updated ed. of: Administrative assistant's & secretary's handbook. 2nd ed.

Includes index.

Contents:

Overview for the new administrative assistant -- Daily routine -- Telephone usage -- Mail services and shipping -- Travel arrangements -- Meetings -- Time management -- Keeping accurate records -- Office machines -- Telecommunications equipment -- Computer hardware -- Computer software -- Database management -- Computer networking -- E-mail -- Using the internet -- Web conferencing -- Spreadsheet software -- Data security -- Keyboarding skills -- Word processing -- Desktop publishing -- Using Powerpoint -- Troubleshooting computer problems -- Office ergonomics -- Glossary of computer terms -- The business letter -- Other written communications -- Forms of address -- Legal documents and terms -- Grammar -- Language, usage, and style -- Common English usage problems -- Spelling -- Pronunciation -- Punctuation -- Numerals -- Bookkeeping and accounting -- Business taxes -- Banking -- Special business and financial information for the small business -- Weights and measures -- Your future -- Presentation skills -- Communications skills -- Office management and supervision.

Subject Term:

Secretaries -- Handbooks, manuals, etc.

Office practice -- Handbooks, manuals, etc.

Added Author:

Wilson, K. (Kevin), 1958-

Wauson, Jennifer.

Stroman, James. Administrative assistant's & secretary's handbook.

Electronic Access:

Table of contents http://catdir.loc.gov/catdir/toc/ecip0718/2007020971.html

Copies:

Available:*

Library	Material Type	Item Barcode	Shelf Number	Copy	Status
Searching... IIEMSA	General Books	33168025402864	651.3 S921A 2008	1	Searching... Unknown
Searching... RC Pretoria CBD	General Books	000069246	651.3 STR	1	Searching... Unknown

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Summary

Between coordinating meetings, making travel arrangements, and running the phone lines, being a professional administrative assistant requires an astonishing and varied range of skills involving interpersonal communication, written presentations, and organizational ability.Written in a down-to-earth style, Administrative Assistant's and Secretary's Handbook provides readers with information on subjects including record keeping, telephone usage, office machines, mail, business letters, and computer software skills. Now in its third edition, the book has been completely revised with expanded coverage of topics including electronic records management, interpersonal and communication skills, troubleshooting computer problems, time and stress management, customer service, event planning, web conferencing, math for office professionals, office management and supervision, transcription, and much more.Comprehensive and completely up-to-date, this is the book every administrative professional should own.