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13. 
Cover image for Tough training topics : a presenter's survival guide
by 
Albrecht, Steve, 1963-
Format: 
Books
Publication Date 
2006
Excerpt: 
, coaching, progressive discipline, and terminations -- Conflict resolution: reaching teams and groups under
Available: Copies:
14. 
Cover image for Be a star facilitator or a presenter of training : a performance-support handbook
by 
Cowan, Stella Louise.
Format: 
Books
Publication Date 
2006
Excerpt: 
Employees -- Coaching of -- Handbooks, manuals, etc.
Available: Copies:
15. 
Cover image for Great customer connections : simple psychological techniques that guarantee exceptional service
by 
Gallagher, Richard S.
Format: 
Books
Publication Date 
2006
Excerpt: 
Customer Personalities -- Wrapping Things Up -- Coaching for Peak Customer Experiences -- The Tough Cases
Available: Copies:
16. 
Cover image for Alpha male syndrome : when strengths become liabilities
by 
Ludeman, Kate.
Format: 
Books
Publication Date 
2006
Excerpt: 
Business Review article "Coaching the Alpha Male." Their book provides an in-depth look at what makes
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17. 
Cover image for Evaluating training programs : the four levels
by 
Kirkpatrick, Donald L.
Format: 
Books
Publication Date 
2006
Excerpt: 
-- Chap. 21. Evaluating a coaching and counseling course : Grupo Iberdrola (Spain) -- Chap. 22. Evaluating
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18. 
Cover image for Performance management : measure and improve the effectiveness of your employees.
by 
Luecke, Richard.
Format: 
Books
Publication Date 
2006
Excerpt: 
: the basics of coaching -- Becoming a better coach : beyond the basics -- Formal performance appraisal
Available: Copies:
19. 
Cover image for The sport psychologist's handbook : a guide for sport-specific performance enhancement
by 
Dosil, Joaquín.
Format: 
Books
Publication Date 
2006
Excerpt: 
learning from an expertise perspective : issues and implications for practice and coaching in cricket
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20. 
Cover image for Business leadership and the lessons from sport
by 
Westerbeek, Hans.
Format: 
Books
Publication Date 
2005
Excerpt: 
: coaching and mentoring -- The flow state : spiritual leadership -- Thinking outside the ball park
Available: Copies:
21. 
Cover image for Frontline HR : a handbook for the emerging manager
by 
Hornsby, Jeffrey S. (Jeffrey Scott), 1959-
Format: 
Books
Publication Date 
2005
Excerpt: 
, coaching, and discipline -- Performance rewards : effective compensation and benefits -- Company policies
Available: Copies:
22. 
Cover image for A practical guide to learning in the workplace
by 
Malone, Samuel A.
Format: 
Books
Publication Date 
2005
Excerpt: 
. Coaching -- 10. Learning centres -- 11. Corporate universities -- 12. Assessment and development centres
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by 
Mullins, Tom, 1945-
Format: 
Books
Publication Date 
2005
Excerpt: 
principles that not only produce great coaching, but also provide a creative, effective model for successful
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24. 
Cover image for Moral intelligence : enhancing business performance and leadership success
by 
Lennick, Doug.
Format: 
Books
Publication Date 
2005
Excerpt: 
reflecting decades of experience coaching executives at the very highest levels." "Moral Intelligence also
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