interactions in services -- Consumer experiences -- Service design -- Service employees as operant resources

-- Supervising research students / S. Ketteridge, M. Shiach -- Teaching quality, standards and enhancement / J

Quantitative data analysis : doing social research to test ideas / Treiman, Donald J.

. Organizational Culture -- 23. Organization Design -- 24. Organization Development -- 25. Change Management -- 26

designs: normative and case control -- Survey design validity -- Surveys, research design, and internal

The SAGE handbook of organizational research methods / Buchanan, David A.

design -- Using brain-based research to enhance learning -- Engaging your learners -- Looking like a

Design driven innovation : changing the rules of competition by radically innovating what things

The SAGE handbook of applied social research methods / Bickman, Leonard, 1941-

Goodness of Fit-- 14.3 Tests for Proportion---- 15 Experimental Design-- 15.1 Principal Techniques

School-based research : a guide for education students / Wilson, Elaine (Elaine Geraldine)

Research Design.