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2. 
Cover image for Clued in : how to keep customers coming back again and again
Clued in : how to keep customers coming back again and again
Clued in : how to keep customers coming back again and again
by 
Carbone, Lewis P.
Format: 
Books
Publication Date 
2004
Excerpt: 
Customer services -- Quality control.
Available: Copies:
3. 
Cover image for Quality management
Quality management
Quality management
by 
Ron Basu
Format: 
Books
Publication Date 
2004
Excerpt: 
Quality management Ron Basu
Available: Copies:
4. 
Cover image for Ten steps to a results-based monitoring and evaluation system : a handbook for development practitioners
Ten steps to a results-based monitoring and evaluation system : a handbook for development practitioners
Ten steps to a results-based monitoring and evaluation system : a handbook for development practitioners
by 
Kusek, Jody Zall, 1952-
Format: 
Books
Publication Date 
2004
Excerpt: 
Total quality management in government -- Developing countries -- Evaluation.
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5. 
Cover image for Implementing quality : a practical guide to tools and techniques : enabling the power of operational excellence
Implementing quality : a practical guide to tools and techniques : enabling the power of operational excellence
Implementing quality : a practical guide to tools and techniques : enabling the power of operational excellence
by 
Basu, Ron.
Format: 
Books
Publication Date 
2004
Excerpt: 
Implementing quality : a practical guide to tools and techniques : enabling the power of
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6. 
Cover image for Social inequalities in comparative perspective
Social inequalities in comparative perspective
by 
Waters, Mary C.
Table of contents http://www.loc.gov/catdir/toc/ecip046/2003015199.html
Format: 
Books
Publication Date 
2004
Excerpt: 
Equality -- Cross-cultural studies.
Available: Copies:
7. 
Cover image for Journey to lean : making operational change stick
Journey to lean : making operational change stick
Journey to lean : making operational change stick
by 
Drew, John, 1970-
Table of contents http://www.loc.gov/catdir/toc/hol051/2004041589.html
Publisher description http://www.loc.gov/catdir/description/hol053/2004041589.html
Contributor biographical information http://www.loc.gov/catdir/bios/hol056/2004041589.html
Format: 
Books
Publication Date 
2004
Excerpt: 
Quality function deployment.
Available: Copies:
9. 
Cover image for Democratic reform in Africa : the quality of progress
Democratic reform in Africa : the quality of progress
by 
Gyimah-Boadi, Emmanuel.
Table of contents http://www.loc.gov/catdir/toc/ecip0411/2003025709.html
Format: 
Books
Publication Date 
2004
Excerpt: 
Democratic reform in Africa : the quality of progress / Gyimah-Boadi, Emmanuel.
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10. 
Cover image for The curse of the self : self-awareness, egotism, and the quality of human life
The curse of the self : self-awareness, egotism, and the quality of human life
The curse of the self : self-awareness, egotism, and the quality of human life
by 
Leary, Mark R.
Publisher description http://www.loc.gov/catdir/enhancements/fy0614/2003059249-d.html
Format: 
Books
Publication Date 
2004
Excerpt: 
The curse of the self : self-awareness, egotism, and the quality of human life / Leary, Mark R.
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11. 
Cover image for The social psychology of group identity and social conflict : theory, application, and practice
The social psychology of group identity and social conflict : theory, application, and practice
by 
Hamilton, V. Lee.
Table of contents http://www.loc.gov/catdir/toc/ecip047/2003017996.html
Format: 
Books
Publication Date 
2004
Excerpt: 
Applied Research / Nancy E. Adler -- 6. Achieving Equality of Student Internet Access Within Schools
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12. 
Cover image for Social justice
Social justice
by 
Clayton, Matthew, 1966-
Format: 
Books
Publication Date 
2004
Excerpt: 
. Equality of Resources / Ronald Dworkin -- 6. Against Equality of Resources: Relocating Dworkin's Cut / G. A
Available: Copies:
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Sen, Amartya, 1933-
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