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361. 
Cover image for The theory and practice of change management
The theory and practice of change management
The theory and practice of change management
by 
Hayes, John, 1943-
View this book online, via DawsonERA, both on- and off-campus
Dawsonera http://www.dawsonera.com/depp/reader/protected/external/AbstractView/S9781137289025
Format: 
Electronic Resources
Publication Date 
2014
Excerpt: 
intervention -- Action research -- Appreciative inquiry -- Training and development -- High performance
Available: Copies:
362. 
Cover image for Managing human capital in public sector
Managing human capital in public sector
Managing human capital in public sector
by 
Mello, David Mbati.
Format: 
Electronic Resources
Publication Date 
2014
Excerpt: 
-- ch. 7. Performance management -- ch. 8. Training in the public sector -- ch. 9. Career management
Available: Copies:
363. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
Operations Bridge -- Service Management and Improvement -- Technical Support -- Training -- Characteristics
Available: Copies:
364. 
Cover image for Fundamentals of selling : customers for life through service
Fundamentals of selling : customers for life through service
Fundamentals of selling : customers for life through service
by 
Futrell, Charles.
Table of contents http://catdir.loc.gov/catdir/enhancements/fy1307/2012051445-t.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1307/2012051445-d.html
Format: 
Books
Publication Date 
2014
Excerpt: 
. Planning, staffing, and training successful salespeople ; 17. Motivation, compensation, leadership, and
Available: Copies:
365. 
Cover image for Life orientation for South African teachers
Life orientation for South African teachers
Life orientation for South African teachers
by 
Nel, Mirna.
Format: 
Books
Publication Date 
2014
Excerpt: 
Teachers -- Training of -- South Africa.
Available: Copies:
367. 
Cover image for The educator as assessor
The educator as assessor
The educator as assessor
by 
Dreyer, J. M. (Johann M.), editor.
Format: 
Books
Publication Date 
2014
Excerpt: 
vocational education and training (TVET). Introduction -- The purpose and principles of assessment in FET for
Available: Copies:
369. 
Cover image for South African human resource management : theory and practice
South African human resource management : theory and practice
South African human resource management : theory and practice
by 
Swanepoel, Ben, editor, author.
Format: 
Books
Publication Date 
2014
Excerpt: 
-- Developing South Africa's human resources: Macro-level perspectives on the agenda and framework -- Training
Available: Copies:
370. 
Cover image for Quality management for organizational excellence : introduction to total quality
Quality management for organizational excellence : introduction to total quality
Quality management for organizational excellence : introduction to total quality
by 
Goetsch, David L.
Format: 
Books
Publication Date 
2014
Excerpt: 
-- Education and training -- Overcoming politics, negativity, and conflict in the workplace -- ISO 9000 and
Available: Copies:
371. 
Cover image for Mobile marketing : how mobile technology is revolutionizing marketing, communications, and advertising
Mobile marketing : how mobile technology is revolutionizing marketing, communications, and advertising
Mobile marketing : how mobile technology is revolutionizing marketing, communications, and advertising
by 
Rowles, Daniel.
Format: 
Books
Publication Date 
2014
Excerpt: 
gives practical and hands-on training on how to design, implement and measure an effective digital
Available: Copies:
372. 
Cover image for Sports injuries : prevention, management and risk factors
Sports injuries : prevention, management and risk factors
Sports injuries : prevention, management and risk factors
by 
Hopkins, Gabrielle.
Format: 
Books
Publication Date 
2014
Excerpt: 
incidence, management and prevention / Edel Marie Quinn -- Resistance training its role in the prevention of
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