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1.

Cover image for Revolutionize your customer experience / Colin Shaw.

Revolutionize your customer experience / Colin Shaw.

Revolutionize your customer experience / Colin Shaw.

by

Shaw, Colin, 1928-

Contributor biographical information http://www.loc.gov/catdir/bios/hol059/2004056536.html
Publisher description http://www.loc.gov/catdir/description/hol054/2004056536.html
Table of contents http://www.loc.gov/catdir/toc/hol052/2004056536.html

Format:

Books

Publication Date

2005

Excerpt:

Consumer satisfaction.

Available: Copies:

2.

Cover image for Applied public relations : cases in stakeholder management

Applied public relations : cases in stakeholder management

Applied public relations : cases in stakeholder management

by

Lamb, Larry F.

Format:

Books

Publication Date

2005

Excerpt:

. Stakeholders : employees -- 3. Stakeholders : community -- 4. Stakeholders : consumers -- 5. Stakeholders

Available: Copies:

3.

Cover image for Passionate and profitable : why customer strategies fail and ten steps to do them right

Passionate and profitable : why customer strategies fail and ten steps to do them right

Passionate and profitable : why customer strategies fail and ten steps to do them right

by

Arussy, Lior.

Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0617/2004022230-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html
Table of contents only http://www.loc.gov/catdir/toc/ecip051/2004022230.html

Format:

Books

Publication Date

2005

Excerpt:

Consumer satisfaction.

Available: Copies:

4.

Cover image for Crime, gender, and consumer culture in nineteenth century England

Crime, gender, and consumer culture in nineteenth century England

by

Whitlock, Tammy C., 1967-

Table of contents http://www.loc.gov/catdir/toc/ecip0420/2004016884.html

Format:

Books

Publication Date

2005

Excerpt:

Crime, gender, and consumer culture in nineteenth century England / Whitlock, Tammy C., 1967-

Available: Copies:

5.

Cover image for The selling of 9/11 : how a national tragedy became a commodity

The selling of 9/11 : how a national tragedy became a commodity

by

Heller, Dana A. (Dana Alice), 1959-

Format:

Books

Publication Date

2005

Excerpt:

Consumer behavior -- United States.

Available: Copies:

6.

Cover image for Coining for capital : movies, marketing, and the transformation of childhood

Coining for capital : movies, marketing, and the transformation of childhood

Coining for capital : movies, marketing, and the transformation of childhood

by

Kapur, Jyotsna.

Format:

Books

Publication Date

2005

Excerpt:

Child consumers -- United States.

Available: Copies:

7.

Cover image for Let them eat cake : marketing luxury to the masses-as well as the classes

Let them eat cake : marketing luxury to the masses-as well as the classes

Let them eat cake : marketing luxury to the masses-as well as the classes

by

Danziger, Pamela N.

Format:

Books

Publication Date

2005

Excerpt:

Affluent consumers -- Psychology.

Available: Copies:

8.

Cover image for Shopping in the Renaissance : consumer cultures in Italy 1400-1600

Shopping in the Renaissance : consumer cultures in Italy 1400-1600

Shopping in the Renaissance : consumer cultures in Italy 1400-1600

by

Welch, Evelyn S., 1959-

Table of contents http://www.loc.gov/catdir/toc/ecip052/2004024095.html

Format:

Books

Publication Date

2005

Excerpt:

Shopping in the Renaissance : consumer cultures in Italy 1400-1600 / Welch, Evelyn S., 1959-

Available: Copies:

9.

Cover image for Japan, a modern retail superpower

Japan, a modern retail superpower

Japan, a modern retail superpower

by

Larke, Roy, 1962-

Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0624/2005046344-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0624/2005046344-d.html
Table of contents http://www.loc.gov/catdir/enhancements/fy0624/2005046344-t.html

Format:

Books

Publication Date

2005

Excerpt:

Consumers -- Japan.

Available: Copies:

10.

Cover image for Paying with plastic : the digital revolution in buying and borrowing

Paying with plastic : the digital revolution in buying and borrowing

by

Evans, David S. (David Sparks), 1954-

Format:

Books

Publication Date

2005

Excerpt:

Consumer credit -- United States.

Available: Copies:

11.

Cover image for Researching customer satisfaction & loyalty : how to find out what people really think

Researching customer satisfaction & loyalty : how to find out what people really think

Researching customer satisfaction & loyalty : how to find out what people really think

by

Szwarc, Paul.

Format:

Books

Publication Date

2005

Excerpt:

Consumer satisfaction.

Available: Copies:

12.

Cover image for Global marketing and advertising : understanding cultural paradoxes

Global marketing and advertising : understanding cultural paradoxes

Global marketing and advertising : understanding cultural paradoxes

by

Mooij, Marieke K. de, 1943-

Format:

Books

Publication Date

2005

Excerpt:

Consumer behavior -- Cross-cultural studies.

Available: Copies:

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Author

Independent Institute of Education. Vega School of Brand Leadership.

(52)

Schiffman, Leon G.

(13)

Hawkins, Del I.

(10)

Kanuk, Leslie Lazar.

(9)

(7)

Olson, Jerry C. (Jerry Corrie), 1944-

(7)

Peter, J. Paul.

(7)

Affinity Advertising and Publishing.

(6)

Coney, Kenneth A.

(6)

Independent Institute of Education. Vega School

(6)

Lindström, Martin, 1970-

(6)

(5)

(5)

Solomon, Michael R.

(5)

Solomon, Michael R., author.

(5)

Blackwell, Roger D.

(4)

Cateora, Philip R.

(4)

Graham, John L.

(4)

Popcorn, Faith.

(4)

Underhill, Paco.

(4)

Bauman, Zygmunt, 1925-2017.

(3)

Belk, Russell W.

(3)

Brierley, Sean, 1966-

(3)

Du Plessis, P. J. (Phillipus Jacobus), 1943-

(3)

Evans, Martin (Martin J.)

(3)

Independent Institute of Education. Vega School.

(3)

Kotler, Philip.

(3)

McQuoid-Mason, David Jan.

(3)

Melville, N. J. (Neville John)

(3)

Pindyck, Robert S.

(3)

Rousseau, Deon.

(3)

Rubinfeld, Daniel L.

(3)

Shank, Matthew D.

(3)

Tuten, Tracy L., 1967- author.

(3)

Van Eeden, Evert Philippus.

(3)

(2)

(2)

Armstrong, Gary (Gary M.)

(2)

Armstrong, Gary (Gary M.), author.

(2)

(2)

Behrer, Mattias.

(2)

Berger, Arthur Asa, 1933-

(2)

Botha, Elrie, 1970-

(2)

Byford, Martin, author.

(2)

Cant, M. C. (Michael Colin), 1957-

(2)

Colquitt, Jason.

(2)

D'Amico, Michael.

(2)

Danziger, Pamela N.

(2)

(2)

Du Plessis, P. J.

(2)

Engel, James F.

(2)

(2)

Euromonitor International.

(2)

Featherstone, Mike.

(2)

Fennis, Bob Michaël, 1968-

(2)

Frank, Robert H.

(2)

Gans, Joshua, 1968- author.

(2)

Goldsmith, Ronald Earl.

(2)

Hall, Steve, 1955-

(2)

Hawkins, Del I.; Best, Roger; Coney, Kenneth A.

(2)

Healey, Justin.

(2)

Hoyer, Wayne D.

(2)

Jamal, Ahmad, 1965-

(2)

Jarvis, Jeff, 1954-

(2)

Kotler, Philip, author.

(2)

Krishna, Aradhna.

(2)

LePine, Jeffery A.

(2)

Libich, Jan, author.

(2)

MacInnis, Deborah J.

(2)

MacInnis, Deborah J., author.

(2)

Mankiw, N. Gregory, author.

(2)

McDonald, Malcolm.

(2)

Millward Brown (Firm)

(2)

Miniard, Paul W.

(2)

Mooij, Marieke K. de, 1943-

(2)

Mothersbaugh, David L.

(2)

Mpinganjira, Mercy.

(2)

(2)

Raaij, W. Fred van.

(2)

Rapaille, Clotaire.

(2)

Roberts, Kevin, 1949-

(2)

Roberts-Lombard, Mornay

(2)

Roberts-Lombard, Morney

(2)

Stonecash, Robin Ellen, author.

(2)

Stroebe, Wolfgang.

(2)

Sutherland, Max.

(2)

Swarbrooke, John.

(2)

TV Choice Productions.

(2)

(2)

Tellis, Gerard J., 1950-

(2)

Thorson, Esther.

(2)

Tisdell, C. A. (Clement Allan)

(2)

(2)

Wesson, Michael J.

(2)

(2)

Wisenblit, Joseph.

(2)

Worcester, Robert M.

(2)

Zikmund, William G.

(2)

Acuff, Dan S., 1942-

(1)

Adie, Lauren Amy.

(1)

Ahluwalia, Rohini, 1966-

(1)

(1)

Albanese, Paul J.

(1)

Aleti, Torgeir, author.

(1)

Alexander, Jim, 1950-

(1)

Almendro, Jennifer.

(1)

Alper, Loretta.

(1)

Anderson, Alison.

(1)

Anderson, Chris, 1961-

(1)

Anderson, Kristin, 1962- Delivering knock your socks off service.

(1)

(1)

Antonides, Gerrit, 1951-

(1)

Apostolopoulos, Yiorgos.

(1)

Arendt, Hannah, 1906-1975.

(1)

Armengol, Carmen G.

(1)

Armstrong, Gary.

(1)

Armstrong, Steven.

(1)

Arndt, Jasmine Star.

(1)

(1)

Arnould, Eric J.

(1)

Arnould, Eric J., éditeur intellectuel.

(1)

(1)

Aufmann, Richard N.

(1)

(1)

Babbie, Earl R., author.

(1)

Babin, Barry J.

(1)

Bagozzi, Richard P.

(1)

Bailey, Maria T.

(1)

(1)

Balasubramanian, Sridhar, author.

(1)

Bamossy, Gary J., 1949-

(1)

Barber, Benjamin R., 1939-

(1)

Barker, Jason E.

(1)

Barletta, Marti.

(1)

Barnard, J. (Jacolien), author.

(1)

Baron, Roger B.

(1)

Baron, Steve (J. Steve)

(1)

(1)

Barrett, Neil, 1962- Advertising on the Internet.

(1)

(1)

Baskin, Jonathan Salem.

(1)

(1)

(1)

Basson, Hanneke.

(1)

Bateson, John E. G.

(1)

Bauer, Joel, 1960-

(1)

Bearden, William O., 1945-. Handbook of marketing scales.

(1)

Beauchamp, Tom L.

(1)

Beckley, Jacqueline H.

(1)

Beetham, Margaret, 1919-

(1)

(1)

Belk, Russell W., author.

(1)

(1)

Benoit, Pamela J., 1954-

(1)

Benoit, William L.

(1)

Bergeman, George W.

(1)

Bergeman, George W., author.

(1)

Bergh, Joeri van den, 1971-

(1)

Bergh, Joeri van den.

(1)

Berkman, Harold W.

(1)

Berman, Barry, author.

(1)

Bernard, Rowena.

(1)

(1)

Bester, Karle Marcell.

(1)

Bettman, James R.

(1)

Beverland, Michael, author.

(1)

Beverland, Michael.

(1)

Biagi, Shirley, author.

(1)

Biagi, Shirley.

(1)

Bianca, Marguerite

(1)

Binney, Wayne, author.

(1)

(1)

(1)

Block, Lauren G.

(1)

Bly, Robert W., author.

(1)

(1)

Blythe, Jim, author.

(1)

(1)

(1)

Bond, Jonathan, 1957-

(1)

Boshoff, Christo.

(1)

Bosshart, David.

(1)

(1)

Bowie, Norman E., 1942-

(1)

(1)

Brechner, Robert A.

(1)

Brechner, Robert A., author.

(1)

Bremner, Nicola.

(1)

Brennan, Linda L. author.

(1)

Brewer, John, 1947-

(1)

Brewer, S. (Samuel W.)

(1)

Bridger, Darren.

(1)

Brijball, Sanjana.

(1)

Brink, A. (Annekie)

(1)

British Broadcasting Corporation.

(1)

(1)

Britton, Matt, 1975-, author

(1)

Britton, Terry.

(1)

(1)

(1)

Format

(596)

(117)

Electronic Resources

(13)

(8)

(4)

(2)

Item Category 1

Material Type

Language

(721)

(1)

Library

Shelf Location

Publication Date

Subject

Consumer behavior.

(164)

(61)

Marketing research.

(31)

Branding (Marketing)

(30)

Consumer satisfaction.

(26)

Internet marketing.

(24)

Consumers' preferences.

(23)

Motivation research (Marketing)

(23)

Customer relations.

(21)

Consumers -- Research.

(19)

Brand name products.

(18)

(16)

Consumers' preferences -- South Africa.

(16)

Marketing -- Psychological aspects.

(16)

Consumer behavior -- United States.

(14)

Consumers -- Psychology.

(14)

(14)

(14)

Consumer behavior -- South Africa.

(13)

(13)

Consumer protection -- Law and legislation -- South Africa.

(12)

Consumers -- Attitudes.

(12)

Customer services.

(11)

Microeconomics.

(11)

Advertising -- Psychological aspects.

(10)

Strategic planning.

(10)

Verbraucherverhalten.

(10)

Communication in marketing.

(9)

Consumer behavior -- Psychological aspects.

(9)

Consumption (Economics)

(9)

Marketing -- South Africa.

(9)

Target marketing.

(9)

Women consumers.

(9)

Brand name products -- South Africa.

(8)

Consumers -- Research -- South Africa.

(8)

Consumption (Economics) -- Social aspects.

(8)

Export marketing.

(8)

Marketing -- Management.

(8)

Marketing -- Social aspects.

(8)

Product management.

(8)

Consumer behavior -- Cross-cultural studies.

(7)

(7)

Marketing research -- South Africa.

(7)

(7)

South Africa. Consumer Protection Act, 2008.

(7)

(6)

Child consumers -- United States.

(6)

International business enterprises.

(6)

Market segmentation.

(6)

Market surveys -- United States.

(6)

Shopping -- Psychological aspects.

(6)

Sports -- Marketing.

(6)

Trademarks -- South Africa.

(6)

(6)

Advertising -- Brand name products.

(5)

Brand name products -- Management.

(5)

Business forecasting.

(5)

Consumer behavior -- United States -- Case studies.

(5)

Consumers -- South Africa.

(5)

Consumers, Black -- South Africa.

(5)

Customer loyalty.

(5)

(5)

Electronic commerce.

(5)

(5)

Neuromarketing.

(5)

(5)

Relationship marketing.

(5)

Social responsibility of business.

(5)

(5)

(5)

Young consumers.

(5)

(4)

Branding (Marketing) -- South Africa.

(4)

Child consumers.

(4)

Consumentengedrag.

(4)

Consumption (Economics) -- Psychological aspects.

(4)

Consumption (Economics) -- United States.

(4)

Customer relations -- Management.

(4)

Decision making.

(4)

Fashion merchandising.

(4)

Identity (Psychology)

(4)

Intercultural communication.

(4)

Internet advertising.

(4)

(4)

Market surveys.

(4)

Marketing -- United States.

(4)

(4)

Young adult consumers.

(4)

Advertising -- Cross-cultural studies.

(3)

Advertising -- Handbooks, manuals, etc.

(3)

Advertising -- Social aspects.

(3)

Advertising -- United States.

(3)

Aspects psychologiques.

(3)

(3)

(3)

Comportement du consommateur.

(3)

Consommateurs -- Comportement.

(3)

Consumer behavior -- Australia -- Case studies.

(3)

Consumer behavior -- Australia.

(3)

Consumer behavior -- Forecasting.

(3)

Consumer behavior -- Research.

(3)

Consumer behaviour

(3)

Consumer behaviour.

(3)

Consumer complaints -- South Africa.

(3)

Consumer protection -- Law and legislation.

(3)

Consumer protection -- South Africa.

(3)

Corporations -- South Africa.

(3)

Creative ability in business.

(3)

Customer services -- Management.

(3)

Entrepreneurship.

(3)

Fashion merchandising -- South Africa.

(3)

(3)

Information technology -- Management.

(3)

Internet marketing -- South Africa.

(3)

Job satisfaction.

(3)

Law -- South Africa -- Popular works.

(3)

(3)

Microeconomics -- Textbooks.

(3)

Mobile commerce.

(3)

Online social networks -- Economic aspects.

(3)

Organizational change.

(3)

(3)

Public relations.

(3)

(3)

(3)

Sales management.

(3)

(3)

(3)

Senses and sensation.

(3)

Social marketing.

(3)

Social media -- Economic aspects.

(3)

(3)

Sports -- Aspect économique -- États-Unis.

(3)

Sports -- Economic aspects -- United States.

(3)

Sports -- Economic aspects.

(3)

Sports -- United States -- Marketing.

(3)

Sports -- États-Unis -- Marketing.

(3)

Success in business.

(3)

United States -- Social conditions -- 1980-

(3)

Women consumers -- United States.

(3)

(2)

Advertising agencies.

(2)

Advertising and children -- United States.

(2)

Advertising and children.

(2)

Advertising as Topic.

(2)

Advertising campaigns.

(2)

Affluent consumers -- United States.

(2)

African Americans -- Economic conditions.

(2)

(2)

Brand Consumer Behaviour -- Research -- South Africa

(2)

Brand consumer behaviour -- Research

(2)

Brand name products -- Marketing -- Management.

(2)

Brand perception -- Research -- South Africa

(2)

Business mathematics -- Problems, exercises, etc.

(2)

Capitalism -- United States.

(2)

Cognition and culture.

(2)

Consommateurs -- Comportement -- Aspect psychologique.

(2)

(2)

Consumer Protection Act, 2008 (South Africa)

(2)

Consumer behavior

(2)

Consumer behavior -- Europe.

(2)

Consumer behavior -- New Zealand -- Case studies.

(2)

Consumer behavior -- New Zealand.

(2)

Consumer behavior -- Social aspects.

(2)

Consumer behavior -- South Africa -- Durban.

(2)

Consumer credit -- Law and legislation -- South Africa.

(2)

Consumer credit.

(2)

Consumer education.

(2)

Consumer satisfaction -- Evaluation.

(2)

Consumers -- Examinations, questions, etc.

(2)

Consumers -- History.

(2)

Consumers -- Periodicals.

(2)

Consumers -- Research -- Methodology.

(2)

Consumers -- Research -- South Africa -- Johannesburg.

(2)

Consumers -- South Africa -- Attitudes.

(2)

Consumers -- United States -- Attitudes.

(2)

Consumers, Black.

(2)

Consumptiemaatschappij.

(2)

Consumption (Economics) -- Moral and ethical aspects.

(2)

Consumption (Economics) -- United States -- Psychological aspects.

(2)

(2)

Credit -- Law and legislation -- South Africa.

(2)

Criminal justice, Administration of -- South Africa.

(2)

Criminal law -- South Africa.

(2)

Criminal psychology.

(2)

Criminals -- Great Britain -- Attitudes.

(2)

(2)

Digital communications.

(2)

(2)

Documentary films.

(2)

Domestic relations -- South Africa.

(2)

Economic forecasting.

(2)

Economics -- Psychological aspects.

(2)

Economics -- Textbooks.

(2)

Education -- Research.

(2)

Electronic commerce -- Management.

(2)

(2)

Empresas internacionales.

(2)

Entreprises multinationales.

(2)

(2)

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