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1. 
Cover image for Converting customer value : from retention to profit
by 
Murphy, John A., 1948-
Format: 
Books
Publication Date 
2006
Excerpt: 
-- Employee involvement -- Training and development -- Measurement -- Continuous improvement -- Communication
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2. 
Cover image for Empirical political analysis : research methods in political science
by 
Manheim, Jarol B., 1946-
Format: 
Books
Publication Date 
2006
Excerpt: 
. Internet research -- Ch. 5. From abstract to concrete : operationalization and measurement -- Ch. 6
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3. 
Cover image for Basic steps in planning nursing research : from question to proposal
by 
Wood, Marilynn J.
Format: 
Books
Publication Date 
2006
Excerpt: 
and validity of measurement -- Ch. 11. Ethics in nursing research -- Ch. 12. Planning for analysis of
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4. 
Cover image for Strategic alignment process and decision support systems : theory and case studies
by 
Shimizu, Tamio, 1938-
Format: 
Books
Publication Date 
2006
Excerpt: 
of organizational strategy with information technology strategy -- Ch. VI. Performance measurement
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5. 
Cover image for Taxation, wage bargaining and unemployment
by 
Mares, Isabela.
Format: 
Books
Publication Date 
2006
Excerpt: 
analysis -- Testing the model: measurement of the central explanatory variables -- The dependent variable
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6. 
Cover image for The Cambridge handbook of personal relationships
by 
Vangelisti, Anita L.
Format: 
Books
Publication Date 
2006
Excerpt: 
measurement of social support / Barbara R. Sarason, Irwin G. Sarason -- Understanding couple conflict / Galena
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7. 
Cover image for Lead generation for the complex sale : boost the quality and quantity of leads to increase your ROI
by 
Carroll, Brian J. (Brian James), 1970-
Format: 
Books
Publication Date 
2006
Excerpt: 
generation -- Working with your leads -- ROI measurement and metrics -- Lead nurturing.
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8. 
Cover image for Financial accounting in an economic context
by 
Pratt, Jamie.
Format: 
Books
Publication Date 
2006
Excerpt: 
measurement fundamentals of financial accounting -- 4. The mechanics of financial accounting -- 5. Using
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by 
Olve, Nils-Göran.
Format: 
Books
Publication Date 
2006
Excerpt: 
Industrial productivity -- Measurement.
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by 
Sundbo, Jon.
Format: 
Books
Publication Date 
2006
Excerpt: 
/ Jaume Guia, Lluís Prats and Jordi Comas ; Towards a better measurement of the soft side of innovation
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11. 
Cover image for Personal balanced scorecard : the way to individual happiness, personal integrity, and organisational effectiveness
by 
Rampersad, Hubert K.
Format: 
Books
Publication Date 
2006
Excerpt: 
Performance -- Measurement.
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12. 
Cover image for Strategic performance management : leveraging and measuring your intangible value drivers
by 
Marr, Bernard.
Format: 
Books
Publication Date 
2006
Excerpt: 
a practical step-by-step approach it navigates you through the identification, measurement, and
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