. Consumer Expectations of Services -- Ch. 4. Service Quality -- Ch. 5. Operations -- Ch. 6. People -- Ch. 7

Core Economies. 4. Pre-Industrial Foundations. 5. Evolution of the Industrial Core Regions. 6. The

Foundations of Economic Performance -- 6. Collective Order and Regional Development: Social and Cultural

Brainteasers -- Ch. 6. Creating Discussion Groups -- Ch. 7. Audience Energizers -- Ch. 8. Encouraging Audience

. Market Segmentation and the Marketing Mix: Determinants of Advertising Strategy. 6. Information Gathering

? -- 6. Nationalism and Ethnicity: Obsolete Relics, Antiglobal Trends or Key Components of the Global

. 6. Inflation and government revenues / Iraj Abedian and Michael Biggs -- Sect. 3. Debt and the

Performance: Guidelines -- 6. Coaching -- 7. Reviews of Performance -- 8. Documenting Behavior -- 9. Specific

Go Wrong with Numbers -- 6. Compliment and Complaint Management -- 7. Listening to Customers through

and reading research -- 4. Argumentation analysis -- 5. Organizing and expressing ideas -- 6. Mapping

. Accessing and Preparing the Data. Ch. 5. Visual Methods for Analyzing Data. Ch. 6. Nonvisual Analytical

-- 5. What Is Literacy? / James Paul Gee -- 6. From Outside, In / Barbara Mellix -- 7. From Silence to