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85.

Cover image for The lovemarks effect : winning in the consumer revolution

The lovemarks effect : winning in the consumer revolution

by

Roberts, Kevin, 1949-

Format:

Books

Publication Date

2006

Excerpt:

Customer relations -- Management.

Available: Copies:

86.

Cover image for Marketing management

Marketing management

by

Kotler, Philip.

Table of contents http://catdir.loc.gov/catdir/toc/ecip055/2004029595.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Inhaltsverzeichnis http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=013189849&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA

Format:

Books

Publication Date

2006

Excerpt:

Demand -- Part III. Connecting with Customers: Chapter 5 -- Creating Customer Value, Satisfaction

Available: Copies:

87.

Cover image for Marketing for hospitality and tourism

Marketing for hospitality and tourism

by

Kotler, Philip.

Table of contents http://catdir.loc.gov/catdir/toc/ecip0513/2005015341.html
Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=2227800&custom_att_2=simple_viewer

Format:

Books

Publication Date

2006

Excerpt:

: communication and promotion policy and advertising -- Promoting products : public relations and sales promotion

Available: Copies:

88.

Cover image for Customer service delivery : research and best practices

Customer service delivery : research and best practices

by

Fogli, Lawrence.

Format:

Books

Publication Date

2006

Excerpt:

Customer relations -- Management.

Available: Copies:

89.

Cover image for Customer service from the inside out made easy

Customer service from the inside out made easy

by

Levesque, Paul, 1947-

Table of contents http://www.loc.gov/catdir/toc/ecip063/2005032807.html

Format:

Books

Publication Date

2006

Excerpt:

Customer relations -- Handbooks, manuals, etc.

Available: Copies:

90.

Cover image for Trust-based selling : using customer focus and collaboration to build long-term relationships

Trust-based selling : using customer focus and collaboration to build long-term relationships

by

Green, Charles H.

Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0623/2005031036-b.html

Format:

Books

Publication Date

2006

Excerpt:

Customer relations.

Available: Copies:

91.

Cover image for Up close and personal? : customer relationship marketing @ work

Up close and personal? : customer relationship marketing @ work

by

Gamble, Paul R.

Table of contents http://www.loc.gov/catdir/toc/ecip066/2006001621.html

Format:

Books

Publication Date

2006

Excerpt:

Customer relations.

Available: Copies:

92.

Cover image for Handbook of CRM : achieving excellence in customer management

Handbook of CRM : achieving excellence in customer management

Handbook of CRM : achieving excellence in customer management

by

Payne, Adrian.

Format:

Books

Publication Date

2006

Excerpt:

Customer relations.

Available: Copies:

93.

Cover image for Microsoft CRM 3 for dummies

Microsoft CRM 3 for dummies

by

Scott, Joel.

Format:

Books

Publication Date

2006

Excerpt:

Customer relations -- Data processing.

Available: Copies:

94.

Cover image for Handbook of customer satisfaction and loyalty measurement

Handbook of customer satisfaction and loyalty measurement

by

Hill, Nigel, 1952-

Format:

Books

Publication Date

2006

Excerpt:

Customer relations.

Available: Copies:

95.

Cover image for Build your customer strategy : a guide to creating profitable relationships

Build your customer strategy : a guide to creating profitable relationships

Build your customer strategy : a guide to creating profitable relationships

by

Barnes, James G.

Table of contents only http://www.loc.gov/catdir/toc/ecip0610/2006008676.html

Format:

Books

Publication Date

2006

Excerpt:

Customer relations.

Available: Copies:

96.

Cover image for Connecting with your customers.

Connecting with your customers.

by

Harvard Business School.

Table of contents only http://www.loc.gov/catdir/toc/ecip0610/2006007913.html

Format:

Books

Publication Date

2006

Excerpt:

Customer relations.

Available: Copies:

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Author

Kotler, Philip.

(9)

Bowen, John (John T.), 1948-

(4)

Makens, James C.

(4)

Armstrong, Gary (Gary M.)

(3)

Berndt, A. (Adele), 1966-

(3)

Brink, A. (Annekie)

(3)

Johnston, Mark W.

(3)

Kotler, Philip, author.

(3)

Marshall, Greg W.

(3)

Anthony, Mitch.

(2)

Armstrong, Gary (Gary M.), author.

(2)

Buttle, Francis.

(2)

Du Plessis, P. J. (Phillipus Jacobus), 1943-

(2)

Du Plooy-Cilliers, F. (Franzél), author.

(2)

Fielding, M. L. (Michael L.), author.

(2)

(2)

Keller, Kevin Lane, 1956-

(2)

Lamb, Charles W.

(2)

Morrison, Alastair M.

(2)

(2)

(2)

Roberts-Lombard, Mornay, editor.

(2)

Rousseau, Deon.

(2)

Shaw, Colin, 1958-

(2)

Tait, Madéle, editor.

(2)

(2)

Trosten-Bloom, Amanda, 1957-

(2)

Whitney, Diana Kaplin.

(2)

Aamodt, Michael G.

(1)

Acuff, Jerry, 1949-

(1)

Agnihotri, Raj S., author.

(1)

(1)

Alderman, Jerry D.

(1)

Alexander, Jim, 1950-

(1)

Anderson, Kristin, 1962-

(1)

Anderson, Kristin, 1962- Delivering knock your socks off service.

(1)

Armstrong, Gary.

(1)

(1)

(1)

(1)

Bacon, Terry R.

(1)

Bahrenburg, Richard.

(1)

Baker, Ronald J.

(1)

Balasubramanian, Sridhar, author.

(1)

Baloglu, Seyhmus, author.

(1)

Bamberg, Michael G. W., 1947-

(1)

Baran, Roger Joseph, 1945-

(1)

Barnes, James G.

(1)

(1)

Beemer, C. Britt.

(1)

Belding, Shaun.

(1)

(1)

Bergheim, Laura, 1962-

(1)

(1)

Blattberg, Robert C., 1942-

(1)

Bogaards, M., author.

(1)

(1)

Boone, Louis E.

(1)

Boshoff, Christo.

(1)

Bowen, John (John T.), 1948- author.

(1)

(1)

Breakenridge, Deirdre.

(1)

Brierty, Edward G., 1925-

(1)

Broback, Steve.

(1)

Brooks, Ian Royston, 1948-

(1)

Bueno, Bolivar J.

(1)

(1)

(1)

Burrows, Robert P. (Robert Penn)

(1)

(1)

(1)

Cass, John (Gene John)

(1)

(1)

Chartered Institute of Public Relations.

(1)

Cheales, Peter.

(1)

(1)

Clow, Kenneth E.

(1)

(1)

Colvin, Geoffrey.

(1)

Conway, A. (Anthony)

(1)

Cook, Sarah, 1955-

(1)

(1)

Cordón, Carlos.

(1)

Crutcher, C. William, author.

(1)

Czinkota, Michael R.

(1)

Davison, Barbara.

(1)

(1)

De Villiers, Pieter.

(1)

(1)

Deepbrook Productions.

(1)

Deitel, Harvey M., 1945-

(1)

Deitel, Paul J.

(1)

Dibeehi, Qaalfa.

(1)

Diefendorff, James.

(1)

Dieffenbach, Michael.

(1)

Dishongh, Rhonda, 1968-

(1)

Drotsky, Antonie, editor.

(1)

Dufek, Donald F.

(1)

Duncan, Tom (Thomas R.)

(1)

(1)

(1)

Eckles, Robert W., 1927-

(1)

Ellson, Tony, 1953-

(1)

(1)

Evans, Wendy, 1940-

(1)

Fasnacht, Daniel, 1964-

(1)

Fernandez, Joseph, 1968-

(1)

Film Ideas (Firm)

(1)

(1)

Fjermestad, Jerry.

(1)

Fogli, Lawrence.

(1)

Fornell, Claes.

(1)

Forrester, Duane.

(1)

(1)

Freeland, John G.

(1)

Futrell, Charles, author.

(1)

Galka, Roger J.

(1)

Gallagher, Richard S.

(1)

Gamble, Paul R.

(1)

Gayeski, Diane M. (Diane Mary), 1953-

(1)

Geehan, Sean, author.

(1)

Getz, Gary, 1955-

(1)

Gilbreath, Bob.

(1)

Gillis, Tamara L.

(1)

Glanz, Barbara A.

(1)

Goldman, Jeremy.

(1)

Graham, Gary, 1966-

(1)

Grandey, Alicia.

(1)

Green, Charles H.

(1)

Griffiths, Andrew, 1966-

(1)

Hair, Joseph F.

(1)

Hair, Joseph F., Jr., 1944-

(1)

Hardaker, Glenn.

(1)

Harte, Richard.

(1)

Harvard Business School.

(1)

Hill, Nigel, 1952-

(1)

Hochman, Larry.

(1)

Hoisington, Steven H., 1953-

(1)

Holloway, J. Christopher.

(1)

(1)

Hudson, Louise, author.

(1)

Hudson, Simon, author.

(1)

International Association of Business Communicators.

(1)

Israel, Shel, 1944-

(1)

(1)

Jaffe, Joseph, 1970-

(1)

Janal, Daniel S.

(1)

Jones, Daniel T.

(1)

(1)

Kellogg School of Management.

(1)

(1)

(1)

Knapp, Duane E.

(1)

Kotler, Philip (Philip J.), 1931-

(1)

Kotler, Philip, 1931-

(1)

Krush, Michael T., author.

(1)

Kumar, V., 1957-

(1)

Kurtz, David L.

(1)

(1)

Lee, David, 1950-

(1)

(1)

(1)

Levesque, Paul, 1947-

(1)

Lewis, Mike, 1975-

(1)

Lucas, Robert W.

(1)

Makens, James C., author.

(1)

(1)

Manning, Anthony D.

(1)

McDaniel, Carl D.

(1)

McDaniel, Carl, Jr., 1941-

(1)

McDonald, Malcolm.

(1)

(1)

(1)

(1)

Murphy, John A., 1948-

(1)

Nieto, T. R. (Tem R.)

(1)

O'Brien, Jonathan, 1967- author.

(1)

Oliver, Sandra.

(1)

Opresnik, Marc O. (Marc Oliver), 1969- contributor.

(1)

Osborne, Christina.

(1)

Ouwersloot, Hans.

(1)

Paharia, Rajat.

(1)

Patterson, John R. (John Rice), 1951-

(1)

Payne-Palacio, June.

(1)

Pearson, Timothy R.

(1)

Performance Research Associates.

(1)

Petersen, J. Andrew.

(1)

Piercy, Nigel F.

(1)

(1)

Pugh, David G. (David George), 1944-

(1)

Qualman, Erik, 1972-

(1)

(1)

Raynes, Bobbie L.

(1)

Reeder, Robert R., 1935-

(1)

Reeder, Robert R., 1935- Industrial marketing.

(1)

Reichheld, Frederick F.

(1)

Richardson, Paul, 1962-

(1)

Roberts, Kevin, 1949-

(1)

Robinette, Scott.

(1)

Rodriguez, Miri, author.

(1)

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Library

RC Bloemfontein

RC Braamfontein

RC Nelson Mandela Bay

RC Pietermaritzburg

RC Pretoria CBD

VC Durban North

VC Nelson Mandela Bay

VC Pietermaritzburg

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Withdrawn from the collection

Publication Date

Subject

Customer relations.

(96)

Customer relations -- Management.

(29)

(22)

Customer services.

(21)

Relationship marketing.

(19)

Consumer satisfaction.

(12)

Marketing -- Management.

(11)

(11)

Internet marketing.

(10)

Customer loyalty.

(9)

Branding (Marketing)

(8)

Customer services -- Management.

(8)

Tourism -- Marketing.

(8)

Hospitality industry -- Marketing.

(7)

Communication in organizations.

(6)

Success in business.

(6)

Business communication.

(5)

Target marketing.

(5)

(4)

Brand name products.

(4)

(4)

Marketing research.

(4)

Sales management.

(4)

Social media -- Economic aspects.

(4)

Strategic planning.

(4)

Business enterprises -- Blogs.

(3)

Communication in marketing.

(3)

Consumer behavior.

(3)

Interactive marketing.

(3)

Klantgerichtheid.

(3)

Organizational effectiveness.

(3)

Personnel management.

(3)

Public relations.

(3)

Tourisme -- Marketing.

(3)

(3)

Advertisers -- Attitudes.

(2)

Aufsatzsammlung.

(2)

Bars (Drinking establishments)

(2)

Beziehungsmanagement.

(2)

(2)

Brand name products -- Management.

(2)

Business communication -- Handbooks, manuals, etc.

(2)

Business communication -- Problems, exercises, etc.

(2)

Business logistics.

(2)

Communication in management.

(2)

Consumers -- South Africa.

(2)

Consumers' preferences.

(2)

Corporate culture.

(2)

Customer relations

(2)

Customer relations -- Handbooks, manuals, etc.

(2)

Electronic commerce.

(2)

Entrepreneurship.

(2)

(2)

Food service -- Marketing.

(2)

Industrial management.

(2)

Industrial marketing.

(2)

Industrial procurement.

(2)

Internet marketing -- Social aspects.

(2)

(2)

Interpersonal communication.

(2)

Interpersonal relations.

(2)

Klantenservice.

(2)

Kundenmanagement.

(2)

(2)

Management -- Social aspects.

(2)

(2)

Marketing -- Social aspects.

(2)

Online social networks.

(2)

Oral communication.

(2)

Organizational behavior.

(2)

Organizational change.

(2)

Relationship marketing -- South Africa.

(2)

(2)

Social networks.

(2)

Supervision of employees.

(2)

(2)

Total quality management.

(2)

World Wide Web.

(2)

Written communication.

(2)

Accueil (Tourisme) -- Marketing.

(1)

Advertising -- Brand name products.

(1)

Advertising -- Psychological aspects.

(1)

Advertising -- Technological innovations.

(1)

Advertising -- Textbooks.

(1)

Advertising media planning.

(1)

Appreciative inquiry.

(1)

Apprentissage organisationnel -- Gestion.

(1)

(1)

BUSINESS & ECONOMICS / Management.

(1)

(1)

Betrekkinge met klante.

(1)

Blogs -- Social aspects.

(1)

(1)

Brand name products -- Marketing.

(1)

Business -- Handbooks, manuals, etc.

(1)

Business communication -- Blogs.

(1)

Business enterprises -- Computer networks.

(1)

Business ethics.

(1)

Business logistics -- Management.

(1)

Business logistics Management

(1)

Business planning.

(1)

(1)

CLIENT ORIENTED MANAGEMENT + MARKET ORIENTED MANAGEMENT (BUSINESS MANAGEMENT)

(1)

Call centers -- Management.

(1)

Capital intellectuel.

(1)

Commerce électronique.

(1)

Communicatief handelen.

(1)

Communication dans les organisations.

(1)

Communication en gestion.

(1)

Communication in organizations

(1)

Communication in organizations -- United States.

(1)

Communication in organizations Case studies

(1)

(1)

(1)

Conflict management.

(1)

Consumer Behavior.

(1)

Consumer behavior -- Cross-cultural studies.

(1)

Consumer complaints.

(1)

Consumer satisfaction -- Evaluation.

(1)

Consumers -- Research.

(1)

(1)

Consumption (Economics)

(1)

Contaminaðcäao de alimentos (prevenðcäao e controle)

(1)

Cultural Competency -- Personal Narratives.

(1)

Cultural relations.

(1)

Customer Relationship Management / Emotion / Marketingpolitik.

(1)

Customer relations -- Case studies.

(1)

Customer relations -- Data processing.

(1)

Customer relations -- Management

(1)

Customer relations -- Management -- Statistical models.

(1)

Customer relations -- Management -- Textbooks.

(1)

Customer relations -- Psychological aspects.

(1)

Customer relations -- South Africa.

(1)

Customer relations Management

(1)

Customer services

(1)

Customer services -- Case studies.

(1)

Customer services -- Handbooks, manuals, etc.

(1)

Customer services -- Marketing.

(1)

Customer services -- Psychological aspects.

(1)

Database marketing.

(1)

Diens aan klante.

(1)

Discourse analysis -- Social aspects.

(1)

Distributors (Commerce)

(1)

Documentary films.

(1)

Družbena omrežja.

(1)

(1)

(1)

(1)

(1)

Employees -- Attitudes.

(1)

Employees -- Counseling of.

(1)

Entreprises -- Réseaux d'ordinateurs.

(1)

Executives -- Training of.

(1)

(1)

Export marketing.

(1)

Films for the hearing impaired.

(1)

Financial institutions -- Management.

(1)

Financial planners -- Marketing.

(1)

Financial planners.

(1)

Food service management.

(1)

GESTION D'ENTREPRISE ORIENTÉE VERS LE CLIENT ET VERS LE MARCHÉ

(1)

(1)

(1)

Gefühl ; SWD-ID: 40197025

(1)

Gestion des connaissances.

(1)

Gestion du personnel.

(1)

Higiene de alimentos

(1)

Hospital-Patient Relations -- Personal Narratives.

(1)

Hospitalidad industrial -- Mercadotecnia.

(1)

Hospitality industry Marketing

(1)

Human capital -- Handbooks, manuals, etc.

(1)

Hôtels -- Gestion.

(1)

(1)

Identity (Psychology)

(1)

Industrial efficiency.

(1)

Information storage and retrieval systems -- Marketing.

(1)

Instructional films.

(1)

Intellectual capital.

(1)

Intercultural communication.

(1)

Interne Kommunikation

(1)

Internet -- Social aspects.

(1)

Internet advertising.

(1)

Internet programming -- Problems, exercises, etc.

(1)

Internet programming.

(1)

Investment advisors -- Marketing.

(1)

Investment advisors.

(1)

Job satisfaction.

(1)

KUNDENORIENTIERTE UNTERNEHMENSFÜHRUNG + MARKTORIENTIERTE UNTERNEHMENSFÜHRUNG

(1)

Knowledge management.

(1)

(1)

Kommunikationsstrategie.

(1)

Kommunikatives Handeln.

(1)

Kundenmanagement ; SWD-ID: 42368650

(1)

Kunderelationer

(1)

Labor productivity.

(1)

Leermiddelen (vorm)

(1)

(1)

Lieferanten-Kunden-Beziehung / Wettbewerbsstrategie / Key-Account Management / Lieferantenmanagement / Unternehmenskooperation.

(1)

(1)

(1)

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