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1. 
Cover image for Defining moments : when managers must choose between right and right
Defining moments : when managers must choose between right and right
Defining moments : when managers must choose between right and right
by 
Badaracco, Joseph.
Format: 
Books
Publication Date 
1997
Excerpt: 
Business ethics.
Available: Copies:
2. 
Cover image for Leading change
Leading change
Leading change
by 
Kotter, John P., 1947-
Table of contents http://lcweb.loc.gov/catdir/toc/96-20263.html
Table of contents http://lcweb.loc.gov/catdir/toc/96020263.html
Table of contents http://www.gbv.de/dms/hbz/toc/ht007365423.pdf
Format: 
Books
Publication Date 
1996
Excerpt: 
Harvard Business School Press,
Available: Copies:
3. 
Cover image for The balanced scorecard : translating strategy into action
The balanced scorecard : translating strategy into action
The balanced scorecard : translating strategy into action
by 
Kaplan, Robert S.
Table of contents http://lcweb.loc.gov/catdir/toc/96010216.html
Format: 
Books
Publication Date 
1996
Excerpt: 
Harvard Business School Press,
Available: Copies:
4. 
Cover image for Command performance : the art of delivering quality service
Command performance : the art of delivering quality service
Command performance : the art of delivering quality service
Format: 
Books
Publication Date 
1994
Excerpt: 
The Harvard business review book series
Available: Copies:
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