IIE Logo

IIE
Switch to list view
Switch to thumbnail view
Select an Action
178 Results Found Subscribe to search results
0000000000IIE
Print
1. 
Cover image for Intensive customer care : competitive strategies for South African companies
Intensive customer care : competitive strategies for South African companies
Intensive customer care : competitive strategies for South African companies
by 
Dorrian, A. P. (A. Paul)
Format: 
Books
Publication Date 
1996
Excerpt: 
Customer services -- South Africa.
Available: Copies:
2. 
Cover image for Quality management for information and library managers
Quality management for information and library managers
Quality management for information and library managers
by 
Brophy, Peter, 1950-
Format: 
Books
Publication Date 
1996
Excerpt: 
Information services -- Great Britain -- Administration.
Available: Copies:
3. 
Cover image for Multicultural customer service : providing outstanding service across cultures
Multicultural customer service : providing outstanding service across cultures
by 
Aguilar, Leslie.
Format: 
Books
Publication Date 
1996
Excerpt: 
Multicultural customer service : providing outstanding service across cultures / Aguilar, Leslie.
Available: Copies:
4. 
Cover image for Aftermarketing : how to keep customers for life through relationship marketing
Aftermarketing : how to keep customers for life through relationship marketing
by 
Vavra, Terry G.
Format: 
Books
Publication Date 
1995
Excerpt: 
Customer services.
Available: Copies:
6. 
Cover image for Command performance : the art of delivering quality service
Command performance : the art of delivering quality service
Format: 
Books
Publication Date 
1994
Excerpt: 
Customer services.
Available: Copies:
8. 
Cover image for Operations management : improving customer service
Operations management : improving customer service
Operations management : improving customer service
by 
Schonberger, Richard.
Table of contents http://www.gbv.de/dms/hbz/toc/ht003948133.PDF
Format: 
Books
Publication Date 
1991
Excerpt: 
Operations management : improving customer service / Schonberger, Richard.
Available: Copies:
9. 
Cover image for Customer first : a strategy for quality service
Customer first : a strategy for quality service
Customer first : a strategy for quality service
by 
Walker, Denis.
Table of contents http://www.gbv.de/dms/hbz/toc/ht004229383.PDF
Format: 
Books
Publication Date 
1990
Excerpt: 
Customer first : a strategy for quality service / Walker, Denis.
Available: Copies:
10. 
Cover image for World class! : strategies for winning with your customer.
World class! : strategies for winning with your customer.
World class! : strategies for winning with your customer.
by 
Manning, Anthony D.
Format: 
Books
Publication Date 
1989
Excerpt: 
Customer services.
Available: Copies:
Limit Search Results
Access Level
Author
Kotler, Philip.
(8)
Armstrong, Gary (Gary M.)
(4)
Futrell, Charles.
(4)
Lovelock, Christopher H.
(4)
Chopra, Sunil, 1960-
(3)
Format
Item Category 1
Material Type
Language
English
(178)
Library
Shelf Location
Publication Date
Subject
Customer services.
(50)
Customer relations.
(27)
Marketing.
(21)
Customer services -- Management.
(19)
Marketing -- Management.
(14)
Advanced Search Location