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1. 
Cover image for Quality management for information and library managers
Quality management for information and library managers
Quality management for information and library managers
by 
Brophy, Peter, 1950-
Format: 
Books
Publication Date 
1996
Excerpt: 
Quality management for information and library managers / Brophy, Peter, 1950-
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2. 
Cover image for The new software engineering
The new software engineering
by 
Conger, Sue A.
Table of contents http://www.gbv.de/dms/bowker/toc/9780534171438.pdf
Inhaltstext http://www.zentralblattmath.org/zmath/en/search/?an=0821.68038
Format: 
Books
Publication Date 
1994
Excerpt: 
. Testing and Quality Assurance. Ch. 18. Change Management. Ch. 19. Software Engineering as a Career
Available: Copies:
3. 
Cover image for Customer first : a strategy for quality service
Customer first : a strategy for quality service
by 
Walker, Denis.
Table of contents http://www.gbv.de/dms/hbz/toc/ht004229383.PDF
Format: 
Books
Publication Date 
1990
Excerpt: 
Quality assurance.
Available: Copies:
4. 
Cover image for Quality without tears : the art of hassle-free management
Quality without tears : the art of hassle-free management
by 
Crosby, Philip B.
Table of contents http://catdir.loc.gov/catdir/toc/mh021/83026810.html
Format: 
Books
Publication Date 
1984
Excerpt: 
Quality assurance.
Available: Copies:
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Butler, John M. (John Marshall), 1969-
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Jooste, K. (Karien), 1957-
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Society for Research into Higher Education.
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