Web portals and higher education : technologies to make IT personal / Katz, Richard N.

persuasively, not abrasively -- Explore others' paths: how to listen when others blow up or clam up -- Move to

right -- Communicate for buy-in -- Empower action -- Create short-term wins -- Don't let up -- Make

Imperfection. Set Up the Facilities and the Equipment. Apply Delivery Skills. Work with Your Visual Aids. Get

"In this book Goodman identifies the core behaviors that make up excellent customer service - as

compelling spectacles -- Think as you like but behave like others -- Stir up waters to catch fish -- Despise

general, who authorized a pioneering suit against the tobacco industry to make it pay for the health care

boxing. As he grows up fighting with his fists and leading with his heart, he takes on the system and the

Part 1: Set-up: -- Get in the habit: they make you or break you -- Paradigms and principles: what