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1. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
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Format: 
Books
Publication Date 
2014
Excerpt: 
Management and Improvement Frameworks and Standards -- Total Quality Management (TQM) -- Six Sigma -- ISO
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2. 
Cover image for Business analysis
Business analysis
by 
Paul, Debra, editor.
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Format: 
Books
Publication Date 
2014
Excerpt: 
Management information systems.
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3. 
Cover image for New tourism ventures : an entrepreneurial and managerial approach
New tourism ventures : an entrepreneurial and managerial approach
by 
Tassiopoulos, Dimitri.
Format: 
Books
Publication Date 
2011
Excerpt: 
Small business -- South Africa -- Management.
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Personnel management -- South Africa.
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Personnel management.
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