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61.

Managing the guest experience in hospitality

Ford, Robert C. (Robert Clayton), 1945-

Table of contents http://catdir.loc.gov/catdir/enhancements/fy1302/99049972-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1302/99049972-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1302/99049972-d.html

Format:

Books

Publication Date

2000

Excerpt:

guest experiences at tourism venues, considering issues of strategy, staffing, and systems.

Available: Copies:

62.

Ecotourism : an introduction

Fennell, David A., 1963-

Format:

Books

Publication Date

1999

Excerpt:

protected areas -- The social and ecological impacts of tourism -- The economics, marketing, and management

Available: Copies:

63.

World travel dictionary : the dictionary for the travel industry

English, Richard, 1953-

Format:

Books

Publication Date

1998

Excerpt:

Tourism -- Dictionaries.

Available: Copies:

64.

The hospitality industry handbook on hygiene and safety : for South African students and practitioners

Gordon-Davis, Lisa, 1966-

Format:

Books

Publication Date

1998

Excerpt:

Tourism -- Health aspects -- South Africa -- Handbooks, manuals, etc.

Available: Copies:

65.

Introduction to hospitality management

Iverson, Kathleen M., 1955-

Format:

Books

Publication Date

1989

Excerpt:

Tourism -- Management.

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