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61. 
Cover image for Managing quality
Managing quality
by 
Dale, B. G.
Format: 
Books
Publication Date 
1994
Excerpt: 
Total quality management.
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62. 
Cover image for World class! : strategies for winning with your customer.
World class! : strategies for winning with your customer.
World class! : strategies for winning with your customer.
by 
Manning, Anthony D.
Format: 
Books
Publication Date 
1989
Excerpt: 
priority of business -- Quality : the new strategic weapon -- The management of expectations -- What
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Evans, James R. (James Robert), 1950-
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Oakland, John S.
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Adendorff, S. A. (Susanna Aletta), 1961-
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Total quality management.
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