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1. 
Cover image for Monitoring, measuring, and managing customer service
Monitoring, measuring, and managing customer service
by 
Goodman, Gary S.
Table of contents http://www.loc.gov/catdir/toc/wiley021/00025368.html
Publisher description http://www.loc.gov/catdir/description/wiley037/00025368.html
Format: 
Books
Publication Date 
2000
Excerpt: 
Monitoring, measuring, and managing customer service / Goodman, Gary S.
Available: Copies:
2. 
Cover image for How to profitably delight your customers
How to profitably delight your customers
by 
Mather, Hal.
Format: 
Books
Publication Date 
1999
Excerpt: 
Customer services -- Management.
Available: Copies:
3. 
Cover image for The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers
The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers
by 
Carlaw, Peggy.
Format: 
Books
Publication Date 
1999
Excerpt: 
The big book of customer service training games : quick, fun activities for training customer
Available: Copies:
4. 
Cover image for Services marketing : a managerial perspective
Services marketing : a managerial perspective
Services marketing : a managerial perspective
by 
McColl, Rod, 1957-
Format: 
Books
Publication Date 
1998
Excerpt: 
Customer services.
Available: Copies:
5. 
Cover image for Services marketing
Services marketing
by 
Kurtz, David L., 1941-
Format: 
Books
Publication Date 
1998
Excerpt: 
Customer services.
Available: Copies:
6. 
Cover image for Assessing service quality : satisfying the expectations of library customers
Assessing service quality : satisfying the expectations of library customers
by 
Hernon, Peter.
Format: 
Books
Publication Date 
1998
Excerpt: 
Assessing service quality : satisfying the expectations of library customers / Hernon, Peter.
Available: Copies:
7. 
Cover image for Business marketing
Business marketing
Business marketing
by 
Brierty, Edward G., 1925-
Format: 
Books
Publication Date 
1998
Excerpt: 
Service -- Ch. 15. Planning and Developing the Sales Force -- Ch. 16. Organizing and Controlling a Sales
Available: Copies:
8. 
Cover image for Quality management for information and library managers
Quality management for information and library managers
Quality management for information and library managers
by 
Brophy, Peter, 1950-
Format: 
Books
Publication Date 
1996
Excerpt: 
Information services -- Great Britain -- Administration.
Available: Copies:
9. 
Cover image for Command performance : the art of delivering quality service
Command performance : the art of delivering quality service
Format: 
Books
Publication Date 
1994
Excerpt: 
Customer services.
Available: Copies:
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Christensen, Clayton M.
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Futrell, Charles.
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Hutt, Michael D.
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