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13. 
Cover image for Persuasive communication skills : public speaking
Persuasive communication skills : public speaking
by 
Steinberg, Sheila.
Format: 
Books
Publication Date 
1999
Excerpt: 
-- Congruency theory -- Cognitive dissonance theory -- Belief-hierarchy theory -- Social judgement
Available: Copies:
14. 
Cover image for Satisfaction : a behavioral perspective on the consumer
Satisfaction : a behavioral perspective on the consumer
by 
Oliver, Richard L., 1945-2016.
Table of contents http://catdir.loc.gov/catdir/toc/mh022/96017899.html
Publisher description http://catdir.loc.gov/catdir/description/mh022/96017899.html
Inhaltsverzeichnis Satisfaction
Format: 
Books
Publication Date 
1997
Excerpt: 
would be -- SATISFACTION PROCESSES AND MECHANISMS -- Cognitive dissonance: Fears of what the future will
Available: Copies:
15. 
Cover image for Personality theories : a comparative analysis
Personality theories : a comparative analysis
by 
Maddi, Salvatore R.
Format: 
Books
Publication Date 
1996
Excerpt: 
-- Ch. 7. The Consistency Model: Cognitive Dissonance Version -- Ch. 8. The Consistency Model
Available: Copies:
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