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13. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2010
Excerpt: 
A guide to service desk concepts / Knapp, Donna.
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14. 
Cover image for Designing for print production : essential concepts
Designing for print production : essential concepts
Designing for print production : essential concepts
by 
Luttropp, John C.
Format: 
Books
Publication Date 
2009
Excerpt: 
Designing for print production : essential concepts / Luttropp, John C.
Available: Copies:
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