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13. 
Cover image for BPMN 2.0 handbook : methods, concepts, case studies and standards in business process modeling notation
BPMN 2.0 handbook : methods, concepts, case studies and standards in business process modeling notation
by 
Fischer, Layna.
Format: 
Books
Publication Date 
2012
Excerpt: 
Management information systems.
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14. 
Cover image for Administrative management
Administrative management
Administrative management
by 
Ferreira, E. J. (Edmund John)
EBSCO https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=1442583&site=ehost-live
Format: 
Books
Excerpt: 
within an organisation -- Information systems -- Information and knowledge management
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