framework ; Information communications technologies in tourism ; Travel intermediaries : tour operators and

Service management : an integrated approach / Looy, Bart van.

Business information management : improving performance using information systems / Chaffey, Dave

, services and brands : building customer value -- New-product development and product life-cycle strategies

Computer industry -- Customer services -- Management.

-- Implementing active directory certificate services. Common security scenarios: Securing server roles -- Patch

Overview for the new administrative assistant -- Daily routine -- Telephone usage -- Mail services

-- Pricing -- Advertising, communication and branding on the Internet -- e-Tailing -- Services -- Strategic

: building the right relationships with the right customers -- Product, services, and branding strategies

-- Objections -- Closing the sale -- Follow-up -- Ethics in selling -- Selling of services -- Personal selling

Information technology -- Management.

Business information services.