Search Results for Customer services.

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13.

Customer relationship management & customer service

Brink, A. (Annekie)

Format:

Books

Publication Date

2004

Excerpt:

Customer relationship management & customer service / Brink, A. (Annekie)

Available:

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14.

Business marketing management : a strategic view of industrial and organizational markets

Hutt, Michael D.

Table of contents http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-d.html

Format:

Books

Publication Date

2004

Excerpt:

. Managing services for business markets. -- 14. Managing business marketing channels. -- 15. Pricing

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15.

Performance Research Associates' Delivering knock your socks off service.

Zemke, Ron.

Format:

Books

Publication Date

2003

Excerpt:

Customer services.

Available:

Copies:

16.

Basic marketing : a global-managerial approach

Perreault, William D., Jr.

Format:

Books

Publication Date

2002

Excerpt:

customer service and logistics -- Retailers, wholesalers, and their strategy planning -- Promotion

Available:

Copies:

17.

Internet marketing : readings and online resources

Richardson, Paul, 1962-

Table of contents http://catdir.loc.gov/catdir/toc/mh021/00056868.html
Publisher description http://catdir.loc.gov/catdir/description/mh021/00056868.html

Format:

Books

Publication Date

2001

Excerpt:

brand image, enhance customer relations, and create entirely new distribution channels for products and

Available:

Copies:

18.

E-business & e-commerce : how to program

Deitel, Harvey M., 1945-

Format:

Books

Publication Date

2001

Excerpt:

Models Getting a Loan Online Recruiting on the Web Online News Services Online Travel Services Online

Available:

Copies:

19.

Principles of marketing

Kotler, Philip.

Format:

Electronic Resources

Publication Date

2001

Excerpt:

, targeting, and positioning for competitive advantage -- Developing the marketing mix. Product and services

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20.

Managing the guest experience in hospitality

Ford, Robert C. (Robert Clayton), 1945-

Table of contents http://catdir.loc.gov/catdir/enhancements/fy1302/99049972-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1302/99049972-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1302/99049972-d.html

Format:

Books

Publication Date

2000

Excerpt:

Hospitality industry -- Customer services.

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21.

Call centre effectiveness

Els, Lien.

Format:

Books

Publication Date

2000

Excerpt:

Customer services -- Management.

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22.

The psychology of customer service

Jude, Brian.

Format:

Books

Publication Date

1998 1990

Excerpt:

The psychology of customer service / Jude, Brian.

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23.

Managing facilities

Jones, Christine, MIMgt. MHCIMA.

Publisher description http://catdir.loc.gov/catdir/description/els033/98111564.html
Table of contents http://catdir.loc.gov/catdir/toc/els032/98111564.html

Format:

Books

Publication Date

1998

Excerpt:

services operation delivery system -- Investing in staff -- Monitoring and controlling service provision

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24.

Services marketing

Lovelock, Christopher H.

Inhaltsverzeichnis
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=007918806&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA

Format:

Books

Publication Date

1996

Excerpt:

Services marketing / Lovelock, Christopher H.

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