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13.

Emotion in social relations : cultural, group, and interpersonal processes

Parkinson, Brian, 1958-

Publisher description http://www.loc.gov/catdir/enhancements/fy0647/2004009848-d.html
Table of contents only http://www.loc.gov/catdir/toc/ecip0417/2004009848.html

Format:

Books

Publication Date

2005

Excerpt:

Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0417/2004009848.html">http://www

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14.

The loyalty advantage : essential steps to energize your company, your customers, your brand

Durkin, Dianne M., 1947-

Table of contents http://www.loc.gov/catdir/toc/ecip055/2004030979.html

Format:

Books

Publication Date

2005

Excerpt:

Table of contents <a href="http://www.loc.gov/catdir/toc/ecip055/2004030979.html">http://www

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15.

Your client's story : know your clients and the rest will follow

West, Scott, 1959-

Table of contents http://www.loc.gov/catdir/toc/ecip058/2005004959.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0708/2005004959-d.html

Format:

Books

Publication Date

2005

Excerpt:

Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0708/2005004959-d.html

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16.

Crucial conversations : tools for talking when stakes are high

Patterson, Kerry, 1946-

Contributor biographical information http://catdir.loc.gov/catdir/bios/mh041/2002001129.html
Publisher description http://catdir.loc.gov/catdir/description/mh021/2002001129.html

Format:

Books

Publication Date

2002

Excerpt:

.html">http://catdir.loc.gov/catdir/bios/mh041/2002001129.html</a>

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17.

Online communities : designing usability, supporting sociability

Preece, Jenny, 1949-

Table of Contents http://www.loc.gov/catdir/toc/onix06/00036504.html

Format:

Books

Publication Date

2000

Excerpt:

Table of Contents <a href="http://www.loc.gov/catdir/toc/onix06/00036504.html">http://www

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18.

Between ourselves : an introduction to interpersonal communication

Burton, Graeme.

Table of contents http://catdir.loc.gov/catdir/enhancements/fy0635/95017542-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1004/95017542-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1004/95017542-d.html

Format:

Books

Publication Date

1995

Excerpt:

Table of contents <a href="http://catdir.loc.gov/catdir/enhancements/fy0635/95017542-t.html">http

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