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121. 
Cover image for The resilient enterprise : overcoming vulnerability for competitive advantage
by 
Sheffi, Yosef, 1948-
Format: 
Books
Publication Date 
2005
Excerpt: 
. Customer relations management -- 15. Building a culture of flexibility -- 16. Moving ahead.
Available: Copies:
122. 
Cover image for Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty
by 
Van Hooser, Phillip, 1957-
Format: 
Books
Publication Date 
2005
Excerpt: 
Customer relations.
Available: Copies:
123. 
Cover image for Introduction to foodservice
by 
Payne-Palacio, June.
Format: 
Books
Publication Date 
2005
Excerpt: 
: Portable Meals: Room Service: Customer Service -- PART 44 -- Facilities -- Facilities Planning and Design
Available: Copies:
124. 
Cover image for Building great customer experiences
by 
Shaw, Colin, 1958-
Format: 
Books
Publication Date 
2005
Excerpt: 
Customer relations.
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by 
Belding, Shaun.
Format: 
Books
Publication Date 
2005 2004
Excerpt: 
Customer relations.
Available: Copies:
127. 
Cover image for Principles of marketing
by 
Kotler, Philip.
Format: 
Books
Publication Date 
2004
Excerpt: 
: partnering to build customer relationships -- Marketing in the digital age : making new customer connections
Available: Copies:
129. 
Cover image for Corporate communications : a 21st century primer
by 
Fernandez, Joseph, 1968-
Format: 
Books
Publication Date 
2004
Excerpt: 
Public relations.
Available: Copies:
130. 
Cover image for Consumer insight : how to use data and market research to get closer to your customer
by 
Stone, Merlin, 1948-
Format: 
Books
Publication Date 
2004
Excerpt: 
Customer relations -- Management.
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by 
Schuster, Camille Passler, 1950-
Format: 
Books
Publication Date 
2004
Excerpt: 
Customer relations.
Available: Copies:
132. 
Cover image for The behavioral advantage : what the smartest, most successful companies do differently to win in the B2B arena
by 
Bacon, Terry R.
Format: 
Books
Publication Date 
2004
Excerpt: 
Customer relations.
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