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1.

Cover image for Who stole my customer?? : winning strategies for creating and sustaining customer loyalty

Who stole my customer?? : winning strategies for creating and sustaining customer loyalty

Who stole my customer?? : winning strategies for creating and sustaining customer loyalty

by

Thompson, Harvey.

Format:

Books

Publication Date

2004

Excerpt:

Who stole my customer?? : winning strategies for creating and sustaining customer loyalty /

Available: Copies:

2.

Cover image for Culture and positioning as determinants of strategy : personality and the business organization

Culture and positioning as determinants of strategy : personality and the business organization

by

Ellson, Tony, 1953-

Table of contents http://www.loc.gov/catdir/toc/fy046/2003065683.html
Publisher description http://www.loc.gov/catdir/description/hol053/2003065683.html
Contributor biographical information http://www.loc.gov/catdir/bios/hol056/2003065683.html

Format:

Books

Publication Date

2004

Excerpt:

Customer relations.

Available: Copies:

3.

Cover image for 101 marketing strategies for accounting, law, consulting, and professional services firms

101 marketing strategies for accounting, law, consulting, and professional services firms

by

Waugh, Troy.

Publisher description http://www.loc.gov/catdir/description/wiley041/2003021210.html
Table of contents http://www.loc.gov/catdir/toc/wiley041/2003021210.html
Contributor biographical information http://www.loc.gov/catdir/bios/wiley047/2003021210.html

Format:

Books

Publication Date

2004

Excerpt:

Customer relations -- Management.

Available: Copies:

4.

Cover image for The behavioral advantage : what the smartest, most successful companies do differently to win in the B2B arena

The behavioral advantage : what the smartest, most successful companies do differently to win in the B2B arena

by

Bacon, Terry R.

Table of contents http://www.loc.gov/catdir/toc/ecip0411/2003024328.html

Format:

Books

Publication Date

2004

Excerpt:

Customer relations.

Available: Copies:

5.

Cover image for Principles of marketing

Principles of marketing

by

Kotler, Philip.

Format:

Books

Publication Date

2004

Excerpt:

: partnering to build customer relationships -- Marketing in the digital age : making new customer connections

Available: Copies:

6.

Cover image for Making the client connection : maximizing the power of your personality, presentations, and presence

Making the client connection : maximizing the power of your personality, presentations, and presence

by

DeMoss, Gary.

Table of contents http://www.loc.gov/catdir/toc/ecip0411/2003024692.html

Format:

Books

Publication Date

2004

Excerpt:

Customer relations -- Management.

Available: Copies:

7.

Cover image for Consumer insight : how to use data and market research to get closer to your customer

Consumer insight : how to use data and market research to get closer to your customer

by

Stone, Merlin, 1948-

Table of contents http://www.loc.gov/catdir/toc/ecip0419/2004014622.html

Format:

Books

Publication Date

2004

Excerpt:

Customer relations -- Management.

Available: Copies:

8.

Cover image for The consumer-- or else! : consumer-centric business paradigms

The consumer-- or else! : consumer-centric business paradigms

The consumer-- or else! : consumer-centric business paradigms

by

Schuster, Camille Passler, 1950-

Table of contents http://www.loc.gov/catdir/toc/ecip044/2003012040.html

Format:

Books

Publication Date

2004

Excerpt:

Customer relations.

Available: Copies:

9.

Cover image for Buyer behaviour : a multi-cultural approach

Buyer behaviour : a multi-cultural approach

Buyer behaviour : a multi-cultural approach

by

Du Plessis, P. J. (Phillipus Jacobus), 1943-

Format:

Books

Publication Date

2003

Excerpt:

Customer relations.

Available: Copies:

10.

Cover image for The power of appreciative inquiry : a practical guide to positive change

The power of appreciative inquiry : a practical guide to positive change

The power of appreciative inquiry : a practical guide to positive change

by

Whitney, Diana Kaplin.

Format:

Books

Publication Date

2003

Excerpt:

Customer relations.

Available: Copies:

11.

Cover image for The firm of the future : a guide for accountants, lawyers, and other professional services

The firm of the future : a guide for accountants, lawyers, and other professional services

by

Dunn, Paul.

Table of contents http://www.loc.gov/catdir/toc/wiley031/2002153131.html
Publisher description http://www.loc.gov/catdir/description/wiley039/2002153131.html

Format:

Books

Publication Date

2003

Excerpt:

Customer relations -- Handbooks, manuals, etc.

Available: Copies:

12.

Cover image for The businessperson's toolbox of really useful business ideas. 2

The businessperson's toolbox of really useful business ideas. 2

The businessperson's toolbox of really useful business ideas. 2

by

Brooks, Ian Royston, 1948-

Format:

Books

Publication Date

2003

Excerpt:

Customer relations.

Available: Copies:

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Author

Kotler, Philip.

(9)

Bowen, John (John T.), 1948-

(4)

Makens, James C.

(4)

Armstrong, Gary (Gary M.)

(3)

Berndt, A. (Adele), 1966-

(3)

Brink, A. (Annekie)

(3)

Johnston, Mark W.

(3)

Kotler, Philip, author.

(3)

Marshall, Greg W.

(3)

Anthony, Mitch.

(2)

Armstrong, Gary (Gary M.), author.

(2)

Buttle, Francis.

(2)

Du Plessis, P. J. (Phillipus Jacobus), 1943-

(2)

Du Plooy-Cilliers, F. (Franzél), author.

(2)

Fielding, M. L. (Michael L.), author.

(2)

(2)

Keller, Kevin Lane, 1956-

(2)

Lamb, Charles W.

(2)

Morrison, Alastair M.

(2)

(2)

(2)

Roberts-Lombard, Mornay, editor.

(2)

Rousseau, Deon.

(2)

Shaw, Colin, 1958-

(2)

Tait, Madéle, editor.

(2)

(2)

Trosten-Bloom, Amanda, 1957-

(2)

Whitney, Diana Kaplin.

(2)

Aamodt, Michael G.

(1)

Acuff, Jerry, 1949-

(1)

Agnihotri, Raj S., author.

(1)

(1)

Alderman, Jerry D.

(1)

Alexander, Jim, 1950-

(1)

Anderson, Kristin, 1962-

(1)

Anderson, Kristin, 1962- Delivering knock your socks off service.

(1)

Armstrong, Gary.

(1)

(1)

(1)

(1)

Bacon, Terry R.

(1)

Bahrenburg, Richard.

(1)

Baker, Ronald J.

(1)

Balasubramanian, Sridhar, author.

(1)

Baloglu, Seyhmus, author.

(1)

Bamberg, Michael G. W., 1947-

(1)

Baran, Roger Joseph, 1945-

(1)

Barnes, James G.

(1)

(1)

Beemer, C. Britt.

(1)

Belding, Shaun.

(1)

(1)

Bergheim, Laura, 1962-

(1)

(1)

Blattberg, Robert C., 1942-

(1)

Bogaards, M., author.

(1)

(1)

Boone, Louis E.

(1)

Boshoff, Christo.

(1)

Bowen, John (John T.), 1948- author.

(1)

(1)

Breakenridge, Deirdre.

(1)

Brierty, Edward G., 1925-

(1)

Broback, Steve.

(1)

Brooks, Ian Royston, 1948-

(1)

Bueno, Bolivar J.

(1)

(1)

(1)

Burrows, Robert P. (Robert Penn)

(1)

(1)

(1)

Cass, John (Gene John)

(1)

(1)

Chartered Institute of Public Relations.

(1)

Cheales, Peter.

(1)

(1)

Clow, Kenneth E.

(1)

(1)

Colvin, Geoffrey.

(1)

Conway, A. (Anthony)

(1)

Cook, Sarah, 1955-

(1)

(1)

Cordón, Carlos.

(1)

Crutcher, C. William, author.

(1)

Czinkota, Michael R.

(1)

Davison, Barbara.

(1)

(1)

De Villiers, Pieter.

(1)

(1)

Deepbrook Productions.

(1)

Deitel, Harvey M., 1945-

(1)

Deitel, Paul J.

(1)

Dibeehi, Qaalfa.

(1)

Diefendorff, James.

(1)

Dieffenbach, Michael.

(1)

Dishongh, Rhonda, 1968-

(1)

Drotsky, Antonie, editor.

(1)

Dufek, Donald F.

(1)

Duncan, Tom (Thomas R.)

(1)

(1)

(1)

Eckles, Robert W., 1927-

(1)

Ellson, Tony, 1953-

(1)

(1)

Evans, Wendy, 1940-

(1)

Fasnacht, Daniel, 1964-

(1)

Fernandez, Joseph, 1968-

(1)

Film Ideas (Firm)

(1)

(1)

Fjermestad, Jerry.

(1)

Fogli, Lawrence.

(1)

Fornell, Claes.

(1)

Forrester, Duane.

(1)

(1)

Freeland, John G.

(1)

Futrell, Charles, author.

(1)

Galka, Roger J.

(1)

Gallagher, Richard S.

(1)

Gamble, Paul R.

(1)

Gayeski, Diane M. (Diane Mary), 1953-

(1)

Geehan, Sean, author.

(1)

Getz, Gary, 1955-

(1)

Gilbreath, Bob.

(1)

Gillis, Tamara L.

(1)

Glanz, Barbara A.

(1)

Goldman, Jeremy.

(1)

Graham, Gary, 1966-

(1)

Grandey, Alicia.

(1)

Green, Charles H.

(1)

Griffiths, Andrew, 1966-

(1)

Hair, Joseph F.

(1)

Hair, Joseph F., Jr., 1944-

(1)

Hardaker, Glenn.

(1)

Harte, Richard.

(1)

Harvard Business School.

(1)

Hill, Nigel, 1952-

(1)

Hochman, Larry.

(1)

Hoisington, Steven H., 1953-

(1)

Holloway, J. Christopher.

(1)

(1)

Hudson, Louise, author.

(1)

Hudson, Simon, author.

(1)

International Association of Business Communicators.

(1)

Israel, Shel, 1944-

(1)

(1)

Jaffe, Joseph, 1970-

(1)

Janal, Daniel S.

(1)

Jones, Daniel T.

(1)

(1)

Kellogg School of Management.

(1)

(1)

(1)

Knapp, Duane E.

(1)

Kotler, Philip (Philip J.), 1931-

(1)

Kotler, Philip, 1931-

(1)

Krush, Michael T., author.

(1)

Kumar, V., 1957-

(1)

Kurtz, David L.

(1)

(1)

Lee, David, 1950-

(1)

(1)

(1)

Levesque, Paul, 1947-

(1)

Lewis, Mike, 1975-

(1)

Lucas, Robert W.

(1)

Makens, James C., author.

(1)

(1)

Manning, Anthony D.

(1)

McDaniel, Carl D.

(1)

McDaniel, Carl, Jr., 1941-

(1)

McDonald, Malcolm.

(1)

(1)

(1)

(1)

Murphy, John A., 1948-

(1)

Nieto, T. R. (Tem R.)

(1)

O'Brien, Jonathan, 1967- author.

(1)

Oliver, Sandra.

(1)

Opresnik, Marc O. (Marc Oliver), 1969- contributor.

(1)

Osborne, Christina.

(1)

Ouwersloot, Hans.

(1)

Paharia, Rajat.

(1)

Patterson, John R. (John Rice), 1951-

(1)

Payne-Palacio, June.

(1)

Pearson, Timothy R.

(1)

Performance Research Associates.

(1)

Petersen, J. Andrew.

(1)

Piercy, Nigel F.

(1)

(1)

Pugh, David G. (David George), 1944-

(1)

Qualman, Erik, 1972-

(1)

(1)

Raynes, Bobbie L.

(1)

Reeder, Robert R., 1935-

(1)

Reeder, Robert R., 1935- Industrial marketing.

(1)

Reichheld, Frederick F.

(1)

Richardson, Paul, 1962-

(1)

Roberts, Kevin, 1949-

(1)

Robinette, Scott.

(1)

Rodriguez, Miri, author.

(1)

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(176)

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(1)

(1)

Item Category 1

Developer Books

Non-Fiction Books

Prescribed Books

Recommended Books

Material Type

Audio-visual Material

Developer Books

Prescribed books

Recommended Books

Language

(178)

Library

RC Bloemfontein

RC Braamfontein

RC Nelson Mandela Bay

RC Pietermaritzburg

RC Pretoria CBD

VC Durban North

VC Nelson Mandela Bay

VC Pietermaritzburg

Shelf Location

On-Shelf Blackboard Learn (IIE CAT only)

On-Shelf Faculty Commerce (IIE CAT only)

On-Shelf Faculty Humanities (IIE CAT only)

On-Shelf Lecturer

On-Shelf Student

Reference Material

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Withdrawn from the collection

Publication Date

Subject

Customer relations.

(96)

Customer relations -- Management.

(29)

(22)

Customer services.

(21)

Relationship marketing.

(19)

Consumer satisfaction.

(12)

Marketing -- Management.

(11)

(11)

Internet marketing.

(10)

Customer loyalty.

(9)

Branding (Marketing)

(8)

Customer services -- Management.

(8)

Tourism -- Marketing.

(8)

Hospitality industry -- Marketing.

(7)

Communication in organizations.

(6)

Success in business.

(6)

Business communication.

(5)

Target marketing.

(5)

(4)

Brand name products.

(4)

(4)

Marketing research.

(4)

Sales management.

(4)

Social media -- Economic aspects.

(4)

Strategic planning.

(4)

Business enterprises -- Blogs.

(3)

Communication in marketing.

(3)

Consumer behavior.

(3)

Interactive marketing.

(3)

Klantgerichtheid.

(3)

Organizational effectiveness.

(3)

Personnel management.

(3)

Public relations.

(3)

Tourisme -- Marketing.

(3)

(3)

Advertisers -- Attitudes.

(2)

Aufsatzsammlung.

(2)

Bars (Drinking establishments)

(2)

Beziehungsmanagement.

(2)

(2)

Brand name products -- Management.

(2)

Business communication -- Handbooks, manuals, etc.

(2)

Business communication -- Problems, exercises, etc.

(2)

Business logistics.

(2)

Communication in management.

(2)

Consumers -- South Africa.

(2)

Consumers' preferences.

(2)

Corporate culture.

(2)

Customer relations

(2)

Customer relations -- Handbooks, manuals, etc.

(2)

Electronic commerce.

(2)

Entrepreneurship.

(2)

(2)

Food service -- Marketing.

(2)

Industrial management.

(2)

Industrial marketing.

(2)

Industrial procurement.

(2)

Internet marketing -- Social aspects.

(2)

(2)

Interpersonal communication.

(2)

Interpersonal relations.

(2)

Klantenservice.

(2)

Kundenmanagement.

(2)

(2)

Management -- Social aspects.

(2)

(2)

Marketing -- Social aspects.

(2)

Online social networks.

(2)

Oral communication.

(2)

Organizational behavior.

(2)

Organizational change.

(2)

Relationship marketing -- South Africa.

(2)

(2)

Social networks.

(2)

Supervision of employees.

(2)

(2)

Total quality management.

(2)

World Wide Web.

(2)

Written communication.

(2)

Accueil (Tourisme) -- Marketing.

(1)

Advertising -- Brand name products.

(1)

Advertising -- Psychological aspects.

(1)

Advertising -- Technological innovations.

(1)

Advertising -- Textbooks.

(1)

Advertising media planning.

(1)

Appreciative inquiry.

(1)

Apprentissage organisationnel -- Gestion.

(1)

(1)

BUSINESS & ECONOMICS / Management.

(1)

(1)

Betrekkinge met klante.

(1)

Blogs -- Social aspects.

(1)

(1)

Brand name products -- Marketing.

(1)

Business -- Handbooks, manuals, etc.

(1)

Business communication -- Blogs.

(1)

Business enterprises -- Computer networks.

(1)

Business ethics.

(1)

Business logistics -- Management.

(1)

Business logistics Management

(1)

Business planning.

(1)

(1)

CLIENT ORIENTED MANAGEMENT + MARKET ORIENTED MANAGEMENT (BUSINESS MANAGEMENT)

(1)

Call centers -- Management.

(1)

Capital intellectuel.

(1)

Commerce électronique.

(1)

Communicatief handelen.

(1)

Communication dans les organisations.

(1)

Communication en gestion.

(1)

Communication in organizations

(1)

Communication in organizations -- United States.

(1)

Communication in organizations Case studies

(1)

(1)

(1)

Conflict management.

(1)

Consumer Behavior.

(1)

Consumer behavior -- Cross-cultural studies.

(1)

Consumer complaints.

(1)

Consumer satisfaction -- Evaluation.

(1)

Consumers -- Research.

(1)

(1)

Consumption (Economics)

(1)

Contaminaðcäao de alimentos (prevenðcäao e controle)

(1)

Cultural Competency -- Personal Narratives.

(1)

Cultural relations.

(1)

Customer Relationship Management / Emotion / Marketingpolitik.

(1)

Customer relations -- Case studies.

(1)

Customer relations -- Data processing.

(1)

Customer relations -- Management

(1)

Customer relations -- Management -- Statistical models.

(1)

Customer relations -- Management -- Textbooks.

(1)

Customer relations -- Psychological aspects.

(1)

Customer relations -- South Africa.

(1)

Customer relations Management

(1)

Customer services

(1)

Customer services -- Case studies.

(1)

Customer services -- Handbooks, manuals, etc.

(1)

Customer services -- Marketing.

(1)

Customer services -- Psychological aspects.

(1)

Database marketing.

(1)

Diens aan klante.

(1)

Discourse analysis -- Social aspects.

(1)

Distributors (Commerce)

(1)

Documentary films.

(1)

Družbena omrežja.

(1)

(1)

(1)

(1)

(1)

Employees -- Attitudes.

(1)

Employees -- Counseling of.

(1)

Entreprises -- Réseaux d'ordinateurs.

(1)

Executives -- Training of.

(1)

(1)

Export marketing.

(1)

Films for the hearing impaired.

(1)

Financial institutions -- Management.

(1)

Financial planners -- Marketing.

(1)

Financial planners.

(1)

Food service management.

(1)

GESTION D'ENTREPRISE ORIENTÉE VERS LE CLIENT ET VERS LE MARCHÉ

(1)

(1)

(1)

Gefühl ; SWD-ID: 40197025

(1)

Gestion des connaissances.

(1)

Gestion du personnel.

(1)

Higiene de alimentos

(1)

Hospital-Patient Relations -- Personal Narratives.

(1)

Hospitalidad industrial -- Mercadotecnia.

(1)

Hospitality industry Marketing

(1)

Human capital -- Handbooks, manuals, etc.

(1)

Hôtels -- Gestion.

(1)

(1)

Identity (Psychology)

(1)

Industrial efficiency.

(1)

Information storage and retrieval systems -- Marketing.

(1)

Instructional films.

(1)

Intellectual capital.

(1)

Intercultural communication.

(1)

Interne Kommunikation

(1)

Internet -- Social aspects.

(1)

Internet advertising.

(1)

Internet programming -- Problems, exercises, etc.

(1)

Internet programming.

(1)

Investment advisors -- Marketing.

(1)

Investment advisors.

(1)

Job satisfaction.

(1)

KUNDENORIENTIERTE UNTERNEHMENSFÜHRUNG + MARKTORIENTIERTE UNTERNEHMENSFÜHRUNG

(1)

Knowledge management.

(1)

(1)

Kommunikationsstrategie.

(1)

Kommunikatives Handeln.

(1)

Kundenmanagement ; SWD-ID: 42368650

(1)

Kunderelationer

(1)

Labor productivity.

(1)

Leermiddelen (vorm)

(1)

(1)

Lieferanten-Kunden-Beziehung / Wettbewerbsstrategie / Key-Account Management / Lieferantenmanagement / Unternehmenskooperation.

(1)

(1)

(1)

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