the reader with a clear understanding of the importance and nature of operations strategy by

Requirements: Conceptual Data Modeling -- Selecting the Best Alternative Design Strategy -- Design -- Designing

. Shaping implementation strategies and managing the transition -- 14. Shaping the implementation strategy

, strategies and organisation -- ch. 5. Management strategy and employer organisations -- ch. 6. The role of

strategy and operations -- The strategy process : making the link with people and operations -- How to

. Services Purchasing -- 18. Strategy in Purchasing and Supply Management.

; Unstacking the stack and focusing the portfolio ; The emergence of e-business ; Reflections on strategy -- pt

Handling and Service Recovery -- pt. 3. Service Marketing Strategy -- ch. 7. The Service Product -- ch. 8

International and Global Operations -- Formulating Strategy -- Global Alliances and Strategy Implementation

: tools for pulling back from the brink -- Financial and market diagnosis -- Financial strategy -- Small

1. Introduction - Overview of the Process -- Pt. 1. Preparation -- 2. Preparation and Strategy -- 3

-thinking strategy, showing how it has worked for creative geniuses and providing exercises that allow you to put it